[Resolved] Axis Bank — neft transaction deducted before working hours

Akashgupta1912

from Delhi, Delhi

Feb 27, 2019

Address: New Delhi, Delhi

I’ve done a neft transaction to a person on 26 feb 2019. And i wanted to cancel the transaction. The next day at 6:00am when i was checking how cancel the amount was debited from my account at 6:20am. As per axis guidlines the amout has to be transferred in working hours only and as per rbi 8am was the time to process the amount. And the amount was not credited to that person. I called axis bank helpline they said the cannot do anything. When i asked that these are not working hours right now, still they said they cannot do anything. I want to know if the axis bank is bigger thn the rbi? I do have proof of everything, the call details and recording of customer care, the message of axis of balance deduction at 6:20 am and own statement of axis about neft transaction. I want my money back in my account anyhow.

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Mar 31, 2019

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Feb 28, 2019

Axis Bank Customer Care's response Hi, we understand the inconvenience you have faced. Failed transactions are automatically credited back into your account on the same day. Should this credit not happen, do share details with us on this secure link https://bit.ly/2Na7gH8 so that we can resolve it at the earliest. Thanks and regards, Team Axis Bank.

Feb 28, 2019

Updated by Akashgupta1912 Im not talking about failed transaction im saying ive made a transaction which u r saying that processes in working hours, ive made the same in non working hours and before the working hours start ive tried to cancel the transaction but didn’t happen because u people made the transaction process in non working hours.
I chose the working hour option because i wasnt sure about the transaction. I chose it so that if any response come from my beneficiary to cancel the transaction so i can cancel it. But I didn’t get the chance because u’ve debited the amount 2 hours before ur working hours. Now Reverse the transaction and credit the amount back in my account.

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Comments

dhadam

from Mumbai, Maharashtra

Feb 28, 2019

Hi,

can you give the my customer id bcz i forgot. my Account no. is [protected]. i have request you please send my mail id. mail id is [protected]@gmail.com

Axis Bank Customer Care's response, Feb 28, 2019

Verified Support

Hi, thanks for writing in. Here is a link that will give you more information on this topic -http://bit.ly/2MpaslM Regards, Team Axis Bank.

Gourav Trivedi

from Vadodara, Gujarat

Feb 28, 2019

I am very disappointed with axis bank services & charges for maintain min balance, rs. 5100 deducted from my saving account without my information. I need refund this, how can I get the refund?

Axis Bank Customer Care's response, Feb 28, 2019

Verified Support

Hi, we are here to help! Please DM us your registered contact number, and we will get back shortly. Regards, Team Axis Bank

shuklaabhishek84

from Pune, Maharashtra

Feb 28, 2019

Dear Sir/Madam,

I have saving account([protected]) in axis bank, without informing axis bank deducted amount approx 5000/- from my account in 2018-19, pls look into this matter and pls refund my deducted amount.

Thanks,
Abhishek Shukla
[protected]

shuklaabhishek84's reply, Feb 18, 2019

Dear Sir/ Madam,

I have saving account (103010100463706) in Axis bank, last one year they have deducted amount 5000/-, without informing me, every time they are deducting amount from my account, pls confirm why the are deducting amount from my account. pls look in to this matter, this is very critical. also they have deducted amount in 2017 and earlier. pls solve my problem and refund my amount.

thanks,
Abhishek Shukla
7758051054

Axis Bank Customer Care's response, Feb 28, 2019

Verified Support

Hi, thanks for writing in. Here is a link that will give you more information on this topic - https://bit.ly/2Lfd7Ov Regards, Team Axis Bank.

Rakshith_Raj_7

from Bengaluru, Karnataka

Feb 28, 2019

There is an Unauthorised transaction of Rs 1500 made on 18 Jan on my credit card statement which says "Rev of temp credit- PAYTM".
I contacted PAYtm and the said that there is no transaction as such. I called Axis Bank and they say that there is a transaction made with PAYtm.
I'm really tired of calling both customer care centers.

Axis Bank Customer Care's response, Feb 28, 2019

Verified Support

Hi, sorry for the inconvenience. Here is a link that will help address your concern - https://bit.ly/2OX1KIe Regards, Team Axis Bank.

Sai Siddhartha

Feb 28, 2019

I want to open asap account but something error is happen with my pan Data (record pan Data not found itd) it's my problem can u please solve it