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Axis Bank — No Signature on DD

We recently closed our bank account with Axis Bank and received a Demand Draft (DD) for the balance amount. However, when we presented the DD at HDFC, it was returned due to a missing authorized signature. Is it the responsibility of a branch to issue a DD without the required signature?
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    Axis Bank Limited Corporate Office, Bombay Dyeing Mills Compound, Pandurang, Budhkar Marg, Worli, Mumbai, Maharashtra, India - 400025
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