Axis Bank — not received fastag physically

I have applied for the fastag from axis bank fastag portal. I have already paid all the charged but i didn't get any response from axis bank. I already received customer id & wallet id on 7th January 2020 but the physical fastag is not received from bank and their customer service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag.
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I made payment in Alibaba through my axis credit card...almost 50 day I asked them...they said 12/12/2019 our side refund successfully...you can ask you bank we send you the ARN number...how can track my refund status through ARN number

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