Axis Bank — Not removing the lean & deducting money unnecessarily

firozaq18

from Mumbai, Maharashtra

Apr 4, 2016

Address: Mumbai City, Maharashtra, 400051

Website: www.axisbank.com

Dear sir my name is Qureshi firoz & my account last four digits are 1080 my account has been marked lean for 24828 Rs due to non payment of credit card bill but they deducted 19149 Rs on 10/02/2016 & my account was in -5679 Rs that they deducted on 8/03/2016 at that time the payment of my card suppose to get clear but again i am getting a message that your payment is due of 5679 RS i am getting the bill in that it showing only 19149 Rs is received to credit card dep when i call customer care on credit card dep they said that sir we got only 19149 Rs only we didnt receive rest & transferred the call to savings dep there the said sir transaction happened of 5679 Rs its showing plz talk to our collection officer Named Mangesh Pawar Tel no [protected] he never picked up the phone so i kindly request plz look into this and clear my due & lean or else i will close the account in axis bank Plz contact me on [protected] firoz

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Axis Bank customer support has been notified about the posted complaint.

Apr 11, 2016

Updated by firozaq18 i didnt got any email nor any solution from axis bank the only thing i am getting is that ur email is not register i am very politely asking axis bank that remove the lien & clear my credit card payment & also stop deducting money form my account in the name of credit card payments

Apr 14, 2016

Updated by firozaq18 no show by anybody ????
its been ten days i posted a complaint about my account been marked lien & they are deducting my balance unnecessarily on 4th April they just replied me saying Sorry for the trouble. We have responded to you via service request number: 12282805 today on your registered email ID. Please reply on mail for any further assistance.but still my account is in lien & in -287.25 also just today i gotta msg saying you have to pay some 400rs i dont know why they a sitting in the office with deaf ears & with blind eyes can't see can't read can't hear

Apr 19, 2016

Updated by firozaq18 no show by anybody ????
its been 15 days i posted a complaint about my account been marked lien & they are deducting my balance unnecessarily on 4th April they just replied me saying Sorry for the trouble. We have responded to you via service request number: 12282805 today on your registered email ID. Please reply on mail for any further assistance.but still my account is in lien & in -287.25 also just today i gotta msg saying you have to pay some 400rs i dont know why they a sitting in the office with deaf ears & with blind eyes can't see can't read can't hear the took RS 287.25 now yesterday i receive a call that you have to pay more RS 500 more i dont know WTF is happening i request consumer forum to plz look into this matter or i have to move to the court

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Comments

Axis Bank Customer Care

from Pune, Maharashtra

Apr 5, 2016

Verified Support

Hi Firoz,

Please write to us from your registered email ID at customer.[protected]@axisbank.com along with your account details for us to assist you.

Regards,
Axis Bank

firozaq18

from Mumbai, Maharashtra

Apr 6, 2016

Dear sir my name is Qureshi firoz & my account number is [protected] my account has been marked lien for 24828 Rs due to non payment of credit card bill but they deducted 19149 Rs on 10/02/2016 & my account was in -5679 Rs that they deducted on 8/03/2016 at that time the payment of my card suppose to get clear but again i am getting a message that your payment is due of 5679 RS i am getting the bill in that it showing only 19149 Rs is received to credit card dep when i call customer care on credit card dep they said that sir we got only 19149 Rs only we didnt receive rest & transferred the call to savings dep there the said sir transaction happened of 5679 Rs its showing plz talk to our collection officer Named Mangesh Pawar Tel no [protected] he never picked up the phone & my account is showing -287.28 Rs they are saying visit the head branch so i kindly request plz look into this and clear my due & lien close the Plz contact me asap

firozaq18

from Mumbai, Maharashtra

Apr 6, 2016

Hi
this my account number is [protected] & i registered the email address with axis bank through GREEN 5676782 & i checked my balance today its shows -287.28 rs plz look in this matter

Axis Bank Customer Care

from Pune, Maharashtra

Apr 7, 2016

Verified Support

Hi Firoz,

Sorry for the trouble. We have responded to you via service request number: 12282805 today on your registered email ID. Please reply on mail for any further assistance.

Regards,
Axis Bank

firozaq18

from Mumbai, Maharashtra

Apr 8, 2016

i just got a automated mail that's it but no solution yet nobody called me or mailed me solution for my complaint & i do'n't think my email id got register with you guys your service

firozaq18

from Mumbai, Maharashtra

Apr 11, 2016

why i am not getting any solution of my complaint the mail what i am getting on my mail its say that u email is not register with us so we cant help you. I registered my email on GREEN 56676782 so whats is happening i dont know & its still say there is a lien on my account and its is in -287.28 why its happening plz help me

Axis Bank Customer Care

from Pune, Maharashtra

Apr 20, 2016

Verified Support

Hi Firoz,

We have responded to you via service request number: 12291004 on April 08, 2016 for your concern related to card security. Please call us on our toll-free number on[protected] /[protected] for further assistance in this regard.

Regards,
Axis Bank