May 17, 2017
Updated by binita sen The bank was contacted several times. Please find below the details (written by my father to the bank)
Dear Sir,
With deep regret I would like to inform you the following:
1. I have a Priority account number [protected] with your Bidanasi Branch, Cuttack, Odisha
2. On 9/5/2017 I had made an outward remittance from your Bidanasi Branch of Rs.49303.04 to my daughters account in Singapore.
3. The reference number of remittance is BRN-REF NO. 0741ROR1720670.
4. On 11/5/2017 when my daughter did not receive the amount I contacted Shri Satyajit Das of your Cuttack Branch about my remittance. He informed me that he would inquire into the matter and get back to me.
5. When Shri Das did not call back I again called him at 11.50 AM - he informed me that he is looking into the matter and would get back to me within an hour.
6. Again there was no response I called him at 1.39 PM - He informed me that he as put in a query regarding my remittance and would inform me about the status within an hour.
7. When there was again no response I visited your Bidanasi Branch and met Ms Usha to enquire about my remittance. She spoke to Satyajit and informed me that they would inform me in the evening.
8. Again as usual there was no response I phoned Shri Satyajit at 5, 27 PM - he informed me that he would inform me by 7.30 PM
9. Again there was no response I call him at 7.31 PM he requested me to contact Ms Usha.
10. I contacted Ms Usha at 7.56 PM - she informed me that they are looking into the matter and would get back to me.
11. On 12/5/17 I wrote to Nodal Officer and was allotted a reference number 31114546 on 15/5/17 with an assurance that the problem would be solved in one working day.
12. On Monday I again visited the Bidanasi Branch and spoke to Ms Subhashree Routroy regarding my remittance only to be informed that they are looking into the matter and Mr. Satyajit is also looking into the matter. She assured me that request has been raised and she would inform me the status.
13. I made several calls to your Bidanasi Branch and spoke to Subhashree who inform me that the matter would be settled on Monday.
14. In the meantime my daughter in urgent need of money ( she is a student) contacted at bank at Singapore (DBS) who informed her that the do not have pending credits to be made in her name. I forwarded her the Swift details so that she could also contact Deutsche Bank (receiver Bank at Singapore). She was informed that they do not have any pending advise.
15.Today my daughter from Singapore spoke to your customer care center who informed her that the sender of money should talk to customer care.
16. I spoke to customer care regarding my remittance and was informed that I should visit the branch and speak to customer care.
17. I immediate visited the branch and contacted customer care who wasted my valuable time and said that they cannot resolve the matter.
18. I spoke to Ms Usha and informed her the urgency of the matter. She informed me that the matter is being looked into.
19. My daughter also rang up Ms Usha several times but got no response. I also spoke to Shri Satyajit several times but with no result.
As on date the money is not credited to my daughters account. Your service has not only given me mental agony but also put my daughter is great distress. The entire episode explains the casual attitude of your bank. Money which should be transferred in two working days has not been credited even after eight days. Your bank does not even know where the money is parked now. My daughter was coordinating with Deutsche Bank Singapore and your Cuttack Branch (through expensive ISD calls) - which is primarily your responsibility.
Please return my money with interest. I will make arrangement to send the money to my daughter through some other nationalized bank.
