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Axis Bank

Axis Bank — Refund of mobile banking transfer

Address: Hyderabad, Andhra Pradesh, 500018
Website: www.axisbank.com

Sir,

I am adoni shoeb ahmed and i have a salary account in axis bank with a/c no: [protected]

I have made a neft transfer on 30th jan, 2016 of rs.3000/- to others account through mobile banking. Transaction got failed. I called customer support and they said that after verifying transaction got failed and you will get the refund in 3-6 working days.
So, i made the transaction again and this time it got transferred successfully.

I was contacting axis bank from the past 2 months however every time they will regisgter a complaint and say our backend team is working on it and will will revert back as soon as possible.

Please help me in getting my money back. They are delaying that as if it is their money.
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Comments

Hi Shoeb,

Please share any reference number you may have received from the last communication channel approached for us to look into it.

Regards,
Axis Bank
Reply
Hi,

Reference No is 21274768.

Regards,
Shoeb
Reply
Hi Shoeb,

We are looking into your concerns via service request number: 21274768. Please write back to us in case you do not receive a revert in two working days.

Regards,
Axis Bank
Reply
Till now I got many reference numbers from last two months. The above given reference number was given on 28th march... Will it take two months to resolve my issue.
Reply
Hi Shoeb,

We are looking into your concerns via service request number: 21274768 and will get back to you shortly on your registered email ID. Request your patience in the interim.

Regards,
Axis Bank
Reply
What about my refund. Are you guys still looking into the issue which is taking almost 3 months.
Reply
Hi Shoeb,

We regret the delay, however, we would need some more time to look into the case. We will get back to you shortly via service request number: 21274768 on your registered email ID.

Regards,
Axis Bank
Reply

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