| Address: Hyderabad, Telangana, 500091 |
I was on traveling between 12-jan-2020 and 20-jan-2020. At every toll-plaza the amounts had been debited properly but on dt.15-jan-2020 there was an additional debits for ₹135/- and on dt.23-jan-2020 for ₹210/- are made.
When i called customer care to understand on these debit amounts, accepted that these are due to server issue and being rectified. But to get these amounts refund, executive is advising me to email rc copy, my car photographs and debited sms messages screen shots to etc. Management.com.
Even if i send the copies and sms screen shots as told by customer care executive, am doubting that there won't be any guarantee of further debiting the amounts from fastag account.
Please advise what to do in this situation. I am attaching debited sms screen shots for your reference.
Thanks,
Sameeullah shaik
Feb 25, 2020
Complaint marked as Resolved
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Jan 24, 2020
Axis Bank Customer Care's response Hi, we regret the inconvenience caused and request you to write to us at etc.[protected]@axisbank.com for further assistance in the referred matter. Regards, Team Axis Bank.
if your reply or fattag not received in 2ro 3 days I have complain in consumer fouram
my vehicle no mp07cf 2378 and axis wallet id is [protected] .
I ordered Fastag from Axis Bank on 11 January 2020, but have not recieved the tag till today, I was told it would be delievered within 7 days,
There is no tracking ID even where I could track the status
My email id is h.a.[protected]@gmail.com, please contact me with any updates