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Axis Bank Complaints & Reviews

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Updated: Dec 5, 2025
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Axis Bank reviews & complaints page 187

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N
Nisu reddy
Jan 27, 2020
Resolved
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I lost my scholarship just best of axis bank
I never recommend anyone to open there account here especially in kengeri bangalore branch
They give ur home account some where in woods of kolar
And customer satisfaction u wil never find here
They won't receive your calls
They won't respond for your complain
Manager says he is somewhere else.. After going back to bank he wil cal back and wil never do it
I seriously was in need of my scholarship and now just becz of these bank ppl i lost it
Feb 28, 2020
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Jan 27, 2020
Axis Bank Customer Care's response
Hi, we are here to help! Please share your registered contact details and we will get back to you at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
These people are debit my 5rs everytime in name of SCG.Dt
Axis Bank Customer Care's response, Jan 28, 2020
Verified Support
Hi, we are open to help you! Please elaborate on your specific query through the DM so that we can assist you. Regards, Team Axis Bank.
Today an amount of 5.9 was debited from my account 196309 TIPS SCG DT 20.01.20. Why is this happening? I'm also not able to contact the number provided for dispute. Those is the second time it's happening.

worstest experiences - Comment #3636903 - Image #0
Axis Bank Customer Care's response, Jan 28, 2020
Verified Support
Hi, we are open to help you! Please share with us your registered contact details and we will get back at the earliest. Regards, Team Axis Bank.
I have apply fastag coupon dated 09.01.2020 but till date I have not received my fastatg code and my account alreadty debited .
if your reply or fattag not received in 2ro 3 days I have complain in consumer fouram
my vehicle no mp07cf 2378 and axis wallet id is [protected] .
Axis Bank Customer Care's response, Jan 28, 2020
Verified Support
Hi, we request you to kindly write to us at [email protected] for further assistance. Regret the inconvenience caused. Regards, Team Axis Bank
Hi,

I ordered Fastag from Axis Bank on 11 January 2020, but have not recieved the tag till today, I was told it would be delievered within 7 days,
There is no tracking ID even where I could track the status
My email id is h.a.[protected]@gmail.com, please contact me with any updates
Axis Bank Customer Care's response, Jan 28, 2020
Verified Support
Hi, you can track your application status on the Bluedart website by simply entering your vehicle number (VRN) as the reference number. The tag will be delivered at your dispatch address. Regards, Team Axis Bank.
Without any information deducted my money n show amount mines first time is very bed n seemless service axis bank side i don't imagine this is axis bank policy
Axis Bank Customer Care's response, Jan 28, 2020
Verified Support
Hi, we are open to help you! Please provide us your contact number and we will get back at the earliest. Regards, Team Axis Bank.
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    Nisu reddy
    Jan 27, 2020
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    worst experience

    Address: Bangalore, Karnataka

    Axis bank ppl just came to our collage which is near my kengeri branch bangalore and gave us account forms and got us as there customers
    Later v came to know they have given home branch of kolar which is more than 200 kms from here
    And now for any queries like even to change mobile number, to unlink nicp mapping from this account (Which was automatically done even without our knowledge) they are asking us to go to home branch...
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    Ashish Dua 123
    Jan 27, 2020
    Resolved
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    Address: Rohtak, Haryana, 124001

    I have applied for axis bank fastag and also make the necessary payment for the same on 19.01.2010. My fastag account number stands activated vide no. [protected]. Despite of reaching customer care and writing mails no satisfactory response has been received from their end as till now i didn't get my fastag.

    Kindly provide when my fastag will be delivered.
    +1 photos
    Mar 7, 2020
    Complaint marked as Resolved 
    Axis Bank customer support has been notified about the posted complaint.
    Verified Support
    Jan 27, 2020
    Axis Bank Customer Care's response
    Hi, we have made a note of the concern raised by you and will get back at the earliest. Regret the inconvenience caused. Regards, Team Axis Bank
    Verified Support
    Feb 05, 2020
    Axis Bank Customer Care's response
    Hi, we wish to inform you that Fastag has been delivered to the customer on 25 January 2020 through blue dart with pod no. [protected]. Regards, Team Axis Bank.
    Why i get charged 100 rs as adjustment entry in fastag.
    I want my money back otherwise i will claim on axis bank & NHAI.

    yet not received - Comment #3636633 - Image #0
    Axis Bank Customer Care's response, Jan 28, 2020
    Verified Support
    Hi, we sincerely regret the inconvenience caused. We request you to write to us at [email protected]. Regards, Team Axis Bank.
    I had ordered axis active band and still i have not received the band, the estimated delivery date was 18th jan 2020, but still didnt receive the product.
    I ordered this product on 3rd jan and my amount got debited, 2400rs, but the app does not show any update,
    Thus, please help my mobile number is [protected]

    yet not received - Comment #3636728 - Image #0
    Axis Bank Customer Care's response, Jan 28, 2020
    Verified Support
    Hi, we have noted and request you to refer the link to track the status of the order https://application.axisbank.co.in/webforms/axis-support/sub-issues/digibkg-activeandwatch-band-4.aspx. Regards, Team Axis Bank
    I have applied for fastag from axis bank on 17th Jan 2020 and still i havent received any physical tag. Today is 22nd Jan .I daily travels through 3 toll plaza.. If i don't receive my tag in 2 days who will be responsible. For extra pay at toll i want govt to look in to these matter seriously.
    Axis Bank Customer Care's response, Jan 28, 2020
    Verified Support
    Hi, we request you to write to us at [email protected]. Regret the inconvenience caused. Regards, Team Axis Bank.
    On 24th November 2019 i recharged an amount of ₹200 to my fastag wallet (wallet ID [protected]) through bhim app upi ( transction id[protected]. This amount is debited from my account but didnot credit to wallet. I gave several complaint to axis bank. They not responding sincerely. So i requesting you that please solve my problem.
    Axis Bank Customer Care's response, Jan 28, 2020
    Verified Support
    Hi, we request you to contact our FASTag helpline number at 18004198585 for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank.
    Dear sir,
    Here is the detail of my account ([protected]) unjha branch.
    Savings - [protected] 33, 923.29
    11 Jan 2020 Consolidated Charges For A/C 515.00
    11 Jan 2020 GST @18% On Charge 92.70

    Dear sir,
    Give the detai of above consolidate charges on 11/01/20
    And refund the same. Thank you.
    Kaushik patel
    Axis Bank Customer Care's response, Jan 28, 2020
    Verified Support
    Hi, thanks for writing in. We are here to help! Here is a link that will give you more information on this topic - https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acctchgs-1.aspx. Regards, Team Axis Bank.
    Asraf Z date=22/01/2019 amount=195000
    Transaction Deserption= AXMB[protected]
    Please Refund my account I have a done success transaction
    Axis Bank Customer Care's response, Jan 28, 2020
    Verified Support
    Hi, we are open to help you! Please provide us your contact number and we will get back at the earliest. Regards, Team Axis Bank.
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      Dakshata3
      Jan 27, 2020
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      I noticed this transaction that i never made, axis bank cut 118 rs twice in a week from my account. I got this message.
      Your a/c 944878 is debited by rs. 118 on 27jan20. Avbl bal: rs. *. Info: sign. Verf. Chrgs mandate regst/ stop. Call [protected] for dispute.

      I never made such a transaction, when i called the customer care they said it's deducted coz i took a loan from someone... Which is nonsense, i haven't taken any loam from anyone, not even from the bank...
      Axis Bank customer support has been notified about the posted complaint.
      Received a message that axis bank have deducted ₹ 100 as adjustment charges without any other information. What kind of charges are these... I already paid bank charges when purchased Fastag. Need refund for same.

      Thanks and Regards,
      Keshav Shakti
      [protected]

      axis bank deducted rs 118 saying sign. verf. chrgs mandate regst/ stop - Comment #3636585 - Image #0
      Axis Bank Customer Care's response, Jan 28, 2020
      Verified Support
      Hi, we request you to kindly write to us at [email protected] for further assistance. Regards, Team Axis Bank.
      I have applied for fastag from axis bank and its been a month and they have not supplied the same I have called their call center 3 times and no one has a clue. They have created a Service request also and its been 1 month the same has not been resolved.

      The SR number allocated by them is SR[protected]
      Axis Bank Customer Care's response, Mar 7, 2020
      Verified Support
      Hi, we understand Tag has been delivered to you on 26th Feb 2020 with POD No. 37217180641. Regards, Team Axis Bank.
      Hi, i have email multiple times, but nobody able to give me answer to reissue fastag.

      axis bank deducted rs 118 saying sign. verf. chrgs mandate regst/ stop - Comment #3636848 - Image #0
      Axis Bank Customer Care's response, Jan 28, 2020
      Verified Support
      Hi, we have made a note of your message and will get back at the earliest. Regret the inconvenience caused. Regards, Team Axis Bank
      Axis Bank Customer Care's response, Feb 14, 2020
      Verified Support
      Hi, we regret the inconvenience caused and request you to share with us your registered contact details along with the Vehicle registration number as we were unable to trace any details with the provided SR number. Regards, Team Axis Bank.
      I. M applied for axis bank fastag (Ref-mp04 cs 1720 mobile no [protected])on 07.01.20 Till now, neither received fastag nor a message of delivery reference number.
      I want to know whether my tag is processed or not. If not, keeping the view of the delay, i want cancel my subscription.

      Kindly help me in this regard

      axis bank deducted rs 118 saying sign. verf. chrgs mandate regst/ stop - Comment #3636920 - Image #0
      Axis Bank Customer Care's response, Jan 28, 2020
      Verified Support
      Hi, we request you to write to us at [email protected] for further assistance in the referred matter. We regret the inconvenience caused. Regards, Team Axis Bank.
      I had applied for Axis bank Fastag and paid required amount. I received neccessary information but have not received my Fastag even after 20 days.
      Axis Bank Customer Care's response, Jan 28, 2020
      Verified Support
      Hi, we request you to kindly write to us at [email protected] for further assistance. Regards, Team Axis Bank
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        Uday Khare
        Jan 27, 2020
        Resolved
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        Resolved

        Address: SOPANNAGAR SASWAD, Pune, Maharashtra, 412301

        I first passed through anewadi toll plaza fastag worked. Second time the person at same point told your balance is low. And showed on digital display blacklisted vehicle or something. He took cash from me and then allowed me to go. First i recharged with 400₹ then used only once.65₹ deducted. There was balance more than required 65₹ at the same toll plaza. I dont understand what was the problem. How to put money in my fastag account. How to check the balance
        +1 photos
        Feb 27, 2020
        Complaint marked as Resolved 
        Axis Bank customer support has been notified about the posted complaint.
        Jan 27, 2020
        Updated by Uday Khare
        I don't have an account with axis bank
        Verified Support
        Jan 27, 2020
        Axis Bank Customer Care's response
        Hi, we sincerely regret the inconvenience caused. We request you to write to us at etc.[protected]@axisbank.com. Regards, Team Axis Bank.
        I ordered FASTAG on 4th December 2019.

        I have received an email saying that it would be despatched in 7 days.

        It has not yet been despatched.

        My ETC customer id is[protected]

        Please despatch the FASTAG

        I am enclosing the email I received

        fastag problem - Comment #3636657 - Image #0
        I have submitted request and done necessary payments for Axis bank
        Fast tag on 30.12.2019. fastag not delivered yet to my address.
        I don't see any option to get the status of the request to where it is.
        Kindly help.

        Thank you,
        Sreenivas Munna
        TS15EQ2499
        I have applied For axis bank fastag online and it was successfully created and I have paid money...but I didn't received my fastag till now its been three weeks...no tracking number...can't connect to your customer support...please respond...no tracking number provided...I have attached screenshot

        fastag problem - Comment #3636803 - Image #0
        Unauthorised transaction
        Deducted money without my conCern
        I am a Axis Bank Credit Card holder. On 20-jan-2020. I got a message Rs.1, 699.00 was spent for ECPP ASSISTANCE SERV without my permission. I don't want this service so please Refund my amount Rs 1699 and please stop this service.

        Regards

        ASHOKKUMAR.S
        CPP Group India Customer Care's response, Apr 21, 2020
        Dear Customer,

        We would request you to mention your CPP membership number or registered contact details.

        This will help us in resolving your query.

        Regards
        CPP Team
        I have booked online FASTag for my car MH46X4383 from Axisbank on 7th January 2020. My customer id is[protected]. Till date I have not received my FASTag. The customer support number indicated online is completely useless.

        Please help.
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          Aaroo92
          Jan 26, 2020
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          Address: Thirumalanagar yelehanka bangalore 560064, 560064

          Hi, i am holder of axis saving account and credit card with limit of 115k.
          Recently have notice there is a lien block in saving account,

          Wanted to know the reason of blocking the funds in account without proper notice or intimation.

          I request customer experience team to look into the matter before me escalating the concern in social media.

          Currently i am outside country, you can contact me via email.

          Arpitha. [protected]@gamail.com
          [protected]
          Mar 1, 2020
          Complaint marked as Resolved 
          Axis Bank customer support has been notified about the posted complaint.
          Verified Support
          Jan 27, 2020
          Axis Bank Customer Care's response
          Hi, we are open to help you! Please DM us your registered contact number and we will get back at the earliest.
          Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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            basudeb123
            from Mumbai, Maharashtra
            Jan 26, 2020
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            Address: MONIRAMPORE, Ghatakpara, Kolkata, West Bengal, 700120

            I had applied for fastag through axis bank portal on 15.01.2020 and after successful submission of application i got an acknowledgement that fastag will be delivered within 07 ways but till today i have not received it. My reference no. Is wb24al 6212. I need to go for a family tour in recent future and therefore i need the tag to be affixed. Even i got no intimation of delivery. Please look into the matter so that i can get the tag asap.

            Further to inform you that 400 has already been deducted from my account i. E. 200 on account of registration charge & 200 as first wallet recharge.
            +1 photos
            Feb 27, 2020
            Complaint marked as Resolved 
            Axis Bank customer support has been notified about the posted complaint.
            Verified Support
            Jan 27, 2020
            Axis Bank Customer Care's response
            Hi, we request you to contact our FASTag helpline number at [protected] for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank.
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              Anilkm001
              Jan 25, 2020
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              I have applied for a fasttag throigh axis bank offer and payed inr 400.
              I did based on free offer etc. From axis bank.

              Transaction reference is:
              Bil/onl/[protected]/axis
              Easyp/tollr_rici83095

              From icici bank on 16 december 2019.

              Till now, i have not received any confirmation mail or the card.

              Is it a spam axis bank is running? Need a resolution please

              Thanks - anilkumar
              [protected]

              Urn : 57923143
              Car no: ka51mk6611

              Now bank says write to them direct. There is no customer care email id anywhere. Sent a mail to [protected]@axisbank.com. No response
              Mar 5, 2020
              Complaint marked as Resolved 
              Axis Bank customer support has been notified about the posted complaint.
              Verified Support
              Jan 27, 2020
              Axis Bank Customer Care's response
              Hi, we sincerely regret the inconvenience caused. We request you to write to us at etc.[protected]@axisbank.com. Regards, Team Axis Bank.
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                elamathy elavarasan
                Jan 25, 2020
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                Address: 47 b,type 2 qtrs,block 6, Cuddalore, Tamil Nadu, 607803

                I have applied for fastag in axis bank in the second week of december. Still didn't recieve any msg regarding the status of the fastag. Atleast i should have recieved any msg regarding this but they didn't update any status about this regard. Urn no is 58428022. Fastag ac no :[protected]. Kindly update the status and when it will be delivered as soon as possible.
                Mar 3, 2020
                Complaint marked as Resolved 
                Axis Bank customer support has been notified about the posted complaint.
                Verified Support
                Jan 27, 2020
                Axis Bank Customer Care's response
                Hi, we request you to contact our FASTag helpline number at [protected] for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank.
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                  from Puducherry, Puducherry
                  Jan 25, 2020
                  Resolved
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                  Resolved

                  Address: 6 municipal shopping complex, gorimedu, pondicherry 605009, 605009

                  We are albert medicals regret to inform you that the pos (Swiping machine) was not working for the past one month and after repeatedcomplain they came on month before and serviced and told that signal is not picking up so we must chane the machine to latest model. But it is now more than 3 months they have no steps. Now the machine is not working for the past 0ne weak. So we request you to do the necessary steps to ensure fast service to satisfy customers at your earliest consideration
                  Feb 25, 2020
                  Complaint marked as Resolved 
                  Axis Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 25, 2020
                  Axis Bank Customer Care's response
                  Hi, we are sorry to hear that. Please share with us your registered contact details and we will get back soon.
                  Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                    Thakur Jaideep
                    Jan 25, 2020
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                    Address: VIKAS PURI, New Delhi, Delhi, 110018

                    I applied for fast tag on 11th december 2019, but even after a month it has not been delivered to me till date. On 24 december rs.85 were wrongly debited from my fast tag account as a toll fees on sivaya toll plaza. I immediately contacted the customer care and reported the matter sr[protected] dated 24.12.2018. Inspite of my repeated requests and reminders (As under) no action has been taken so far. Interaction id.[protected], sr[protected] dated 24/01/2020.
                    Feb 27, 2020
                    Complaint marked as Resolved 
                    Axis Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jan 27, 2020
                    Axis Bank Customer Care's response
                    Hi, we sincerely regret the inconvenience caused. We request you to write to us at etc.[protected]@axisbank.com. Regards, Team Axis Bank.
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                      Tanveer99
                      from Sarka Ghat, Himachal Pradesh
                      Jan 25, 2020
                      Resolved
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                      Yesterday on 24/01/2020 i got a sms that 1699 rupees deducted from my credit card due to ecpp service. Why axis bank ecpp service activated without my permission. It's totally fraud how can bank deduct money and activated any services without customer wish. I need refund the amount immediately in my account. I dont like such kind of services.

                      Thanks
                      Feb 28, 2020
                      Complaint marked as Resolved 
                      Axis Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jan 25, 2020
                      Axis Bank Customer Care's response
                      Hi, we are open to help you! Please share with us your registered contact number and we will get back at the earliest.
                      Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
                      Dear Customer,

                      Request you to please share your CPP membership number and contact details. This will help us in resolving your query.

                      Request you to please contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

                      Regards,
                      CPP Team
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                        nubaidangel
                        from Mumbai, Maharashtra
                        Jan 24, 2020
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                        Address: Rahimabad, Tajpur, SAMASTIPUR, Samastipur, Bihar, 848101

                        Mera name-md. Sarfaraz hai.
                        Bank account number-
                        [protected] hai.
                        Maine, bahut baar debit card ke liye baat kiyaa hai but, account me kuchh problem ki wajah se customer care helpline se online aaply nahi ho paya.
                        Phirr maine branch se contact kiya toh bolte hain aapka online account hai.
                        Phirr maine online complaint kari to mujhe bulaya gayaa aur uske baad mujhe kahaa gayaa sir, kisi aur din aaiye aaj bahut kaam hai dusre din koshish karte hain de denge aaj tak nahi mila hai.
                        Kindly, arrange debit card for me.
                        Axis Bank customer support has been notified about the posted complaint.
                        Jan 25, 2020
                        Updated by nubaidangel
                        Mobile Number [protected]
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                          ANIRUDHDHA kishorsinh rathod
                          Jan 24, 2020
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                          I have applied for the fastag from axis bank fastag portal. I have already paid all the charged but i didn't get any response from axis bank. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag...
                          +1 photos
                          Axis Bank customer support has been notified about the posted complaint.
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                            Sara83
                            Jan 24, 2020
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                            Resolved

                            Address: 600128

                            I have placed online order for fast tag from axis bank on 5th jan 2020. Received order confirmation and fast tag wallet details (Etc customer id[protected].

                            But, till now i haven't received the physical fast tag.

                            Tried axis bank fast tag customer service, not reachable. Sent email to etc. [protected]@axisbank.com with fast tag wallet details. Still there is no response from their end.

                            Very worst customer service.
                            +2 photos
                            Mar 1, 2020
                            Complaint marked as Resolved 
                            Axis Bank customer support has been notified about the posted complaint.
                            Jan 27, 2020
                            Updated by Sara83
                            Verified in Axis bank on this issue directly. They have shared the Waybill # to track it with BlueDart Courier service, since its with them due to non-availability during courier delivery time. Spoke to BlueDart & re-scheduled the delivery and received the Physical Fast tag now.

                            Thanks Axis Bank for your Support.
                            Verified Support
                            Jan 27, 2020
                            Axis Bank Customer Care's response
                            Hi, we request you to contact our FASTag helpline number at [protected] for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank.
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                              vaibhav4567
                              from Yamunanagar, Haryana
                              Jan 24, 2020
                              Resolved
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                              Resolved

                              Ecpp assistance service — i received sms from axis bank tha rs 1699 is deducted on 24/01/19 on axis bank credit card 8644. Without my permission. I dont even know the company and this kind unsolicitated charging of my credit card and use of my card by the company is really a criminal act and the company need to pay my money back and further i will block the credit card..
                              Feb 28, 2020
                              Complaint marked as Resolved 
                              Axis Bank customer support has been notified about the posted complaint.
                              Jan 24, 2020
                              Updated by vaibhav4567
                              Contact Number-[protected]
                              Verified Support
                              Jan 25, 2020
                              Axis Bank Customer Care's response
                              Hi, we are open to help you! Please share with us your registered contact number and we will get back shortly.
                              Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
                              Dear Customer,

                              Request you to please share your CPP membership number and contact details. This will help us in resolving your query.

                              Request you to please contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

                              Regards,
                              CPP Team
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                                G
                                Gajendra Kapgate
                                from Mumbai, Maharashtra
                                Jan 24, 2020
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                                Fastag is purchased from axis bank on 7th jan, 2020. Even after multiple emails there is not response to email except auto emails. Customer care number is of no use.

                                I have not received any information yet regarding the fasttag dispatch. When can i receive the fastag?

                                Customer id[protected]
                                Service request raised - sr[protected]

                                Regards,
                                Gajendra
                                Axis Bank customer support has been notified about the posted complaint.
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                                  B
                                  boloor gangadhar
                                  Jan 24, 2020
                                  Resolved
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                                  Resolved

                                  On 21.01.2020 at 11:46:35 and on the same date at 11:46:28 i have never traveled any where but i have received two messages debiting rs 50 and rs 20 on the same date from my fas tag account. The message is not containing my vehicle no mbhczc 63sjb131689 as usually mentioned in the message received after deduction from the tollgate.
                                  Therefore kindly go through my complaint and refund the illegally deducted amount from my wallet account of the axis bank fast tag.
                                  B. Gangadhara, assistant engineer, mechanical engg dept. N. It. K, surathkal.
                                  Feb 26, 2020
                                  Complaint marked as Resolved 
                                  Axis Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jan 24, 2020
                                  Axis Bank Customer Care's response
                                  Hi, we regret the inconvenience caused and request you to write to us at etc.[protected]@axisbank.com for further assistance in the referred matter. Regards, Team Axis Bank.
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                                    G
                                    gopalsvg
                                    Jan 24, 2020
                                    Resolved
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                                    Resolved

                                    Customer id[protected] applied on 07/01/2020 fast tag sticker not received. No responses received 4-5 times called up the toll free nos

                                    Request for early dispatch of fast tag sticker rs 400 paid through credit card on 07/01/2020.

                                    No information receibved from axis bank nor the fast tag sticker received. Its more than 15 days now request action at the earliest
                                    Feb 24, 2020
                                    Complaint marked as Resolved 
                                    Axis Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jan 24, 2020
                                    Axis Bank Customer Care's response
                                    Hi, we sincerely regret the inconvenience caused. We request you to write to us at etc.[protected]@axisbank.com. Regards, Team Axis Bank.
                                    Verified Support
                                    Jan 24, 2020
                                    Axis Bank Customer Care's response
                                    Hi, we request you to kindly write to us at etc.[protected]@axisbank.com for further assistance. Regards, Team Axis Bank.
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                                      S
                                      Sameeullah Shaik
                                      from Hyderabad, Telangana
                                      Jan 23, 2020
                                      Resolved
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                                      Resolved

                                      Address: Hyderabad, Telangana, 500091

                                      I was on traveling between 12-jan-2020 and 20-jan-2020. At every toll-plaza the amounts had been debited properly but on dt.15-jan-2020 there was an additional debits for ₹135/- and on dt.23-jan-2020 for ₹210/- are made.
                                      When i called customer care to understand on these debit amounts, accepted that these are due to server issue and being rectified. But to get these amounts refund, executive is advising me to email rc copy, my car photographs and debited sms messages screen shots to etc. Management.com.
                                      Even if i send the copies and sms screen shots as told by customer care executive, am doubting that there won't be any guarantee of further debiting the amounts from fastag account.
                                      Please advise what to do in this situation. I am attaching debited sms screen shots for your reference.

                                      Thanks,
                                      Sameeullah shaik
                                      +2 photos
                                      Feb 25, 2020
                                      Complaint marked as Resolved 
                                      Axis Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jan 24, 2020
                                      Axis Bank Customer Care's response
                                      Hi, we regret the inconvenience caused and request you to write to us at etc.[protected]@axisbank.com for further assistance in the referred matter. Regards, Team Axis Bank.
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