Bajaj Allianz Complaints & Reviews

I am a holder of a Bajaj insurance policy holder. (Policy no.[protected]

This Policy started on 28-Aug-07, where from 1 premium was deposited thru cheque. The payment mode selected was an ECS debit from my Bank A/c. The same was filled up in form, it also told and understood by bajaj representative. After receiving the policy papers I see that the payment date is 28th of every month.

After that i maintained the balance in my a/c for every month debit, due to some address issue i was not able to get my quaterly statement from my bank. The balance in my a/c was never insufficent or gone below 3000/- for a bounce back of ECS. And moreover on the payment date it is never out of balance, but then also I received a letter dt. 12-Nov-07 on 26-Dec-07 (after 45days of letter date) stating that the ECS was bounced due to some reason. That communication was sent to me after 5 monts of my starting of my policy.

I have checked my A/c statement and cross verified that the balance was never insufficient on payment date i.e. 28th Oct 07, then how come it can get bounced, to my utter surprise and horror after 28-Aug-07(Cheque payment) there is no debit on my a/c and no policy payment being debited till date from my a/c. How this can be possible when I have opted for a payment mode and same was not been actioned by bajaj. To get the clarification i had written a mail to bajaj on 9th Jan 08 (mail enclosed below), but since that day there has been no clarification or justification for my complaint.

At the time of filling up the form the bajaj agent went up to my bank and had taken the mandate, this was confirmed by him to me same day on phone (Deepak) who is not contactable now.

Despite this all, as to save my policy from getting lapsed i forwarded my March '08 premium amt thru cheque 447997(citi bank) for amt. 3000/- on 7th March 08. But despite accepting this premium they returned it informing me about past payment and informing me of its lapse status. THIS INFORMATION LETTER WAS EXPECTED IN MONTH OF SEP '07 FROM BAJAJ, WHICH THEY HAVE FAILED TO SEND.

I asked the below questions to BAJAJ for clarifications. Even on calling the call centre, i get incomplete reverts. I am constantly following up with bajaj for a solution and even asking compensation, but the deaf ears has not given any clear response.
I ADVISE TO ALL IS TO NEVER GO FOR INSURANCE WITH THIS FRAUD COMPANY.

Dear Sir,

I have taken one Bajaj Allianz Life insurance last year 25th Aug 2007 through standard charted bank. I received one sms from SCB regarding a direct debit for this which would be debited from my Standard Chartered savings a/c on date 26th July 2008. But the premium due date is 28 Aug, and it seems the direct debit is one month early to this.

Again I want to withdraw this facility as I don’t have sufficient amount in my account and want to pay it from other source like cash and/or credit card.

As per the discussion regarding the same with Bajaj Allianz office they told, my premium is to be paid annually and there is no ECS system for this. But as per the document it looks I am committed for a direct debit facility (though I was never interested for this, and over looked this option while filling up the documents). They suggested I can cancel this from my bank and my bank told this has to be done by the Bajaj Allianz.

I did have a discussion with Bajaz Allianz personnel in my SCB bank branch office (MGRoad, Bangalore-01) today. He told that it’s not possible now to cancel this and I could have informed him about the same 3 months prior to the due date. Please note that the due date is still 1 month to go. Then I was told to write an application regarding the same.

Therefore I request you to kindly put this issue in a high priority and help me out regarding the same. I want to continue this policy and want to pay the premium by cash or credit card. Please consider this mail in your earliest convenience other wise my bank will charge me.

Thanks and Regards
Dhirendra Kumar Roul

Dear All,



Please find the attachment & register this complains.



In the application I written the phone number – [protected] & Please verify – Give feedback urgently.







I have four policies of BALIC - same problem (Tel No. written), below are the policy numbers.



1. [protected]

2. [protected]

3. [protected]

4. [protected]

sir,

last 3 weeks, i have applied for a pan card with uti services. but, till date i havenot received any information. my receipt no. is[protected].

Dear Sir

My self Pradeep Lamba, I did my car's Insurance from Bajaj Allianz.I paid the sum of Rs.10452/- by Cheque no 535549 ( HDFC Bank) dated 15.05.08.which was honored to your account on 19th of May 2008.I had a Motor Vehicle Cover note No BZ[protected] provided by Bajaj Allianz.

But till now i didn't got my insurance policy.i called so many times to Bajaj Allianz's agent office whose name is Royal Insurance agent(Not sure about Name), Ms Tanisha & Ms Ankita Khhanna were there.Every time they made me fool and told its fault of courier agency.I gave my full address on phone to them thrice but unfortunately till now i didn't receive my policy.They promised me to provide anti theft device & free service coupons as a gift.

Around 10-12 days back, I lost contact No of Ms.Tanisha & Ms Khanna, due to problem in my mobile set, But still i have their fax No[protected], So I called Balaj Allianz's Pitampura office (Ph No[protected], there also I found same process, I verified my address.But result is also same as Bajaj Allianz agent, Till now, no courier received.

This was the worst service experience for me from a good company like Bajaj Allianz in this competitive world.

I am confirming my address again to Bajaj Allianz.

Pradeep Lamba
Terroitary Sales Manager-North
ACC Concrete Limited
13A/1, Udyog Kendra
Greater Noida
Ph.-[protected] & [protected]

My Resisdancial Address is
Pradeep Lamba
B 201, Black Gold Appartments
Sector-Omega-I
Greater Noida

I deserve a call from Bajaj Allianz if they are intrested to deliver Insurance policy to your Customer, rest upto Bajaj Allianz.

Regards

Pradeep Lamba
[protected]

I WANNA DO THIS ONE BECAUSE IT IS MY CAREER

I am a policy holder on the above given policy no. As the premium
remitted by me and the present value stands at a reduced value
i am eager to know when the fund value will overtake the sum i already deposited in the policy. Kindly guide me at least provide
me the website and the way to check the fund value on every day
thanks

Important part of the communication shared with Bajaj Allianz Life Insurance is mentioned below. I want to understand if the form one think in the form is wrongly filled by the customer & executives of Bajaj doesn't pay attention to the mistake and accepts it as it is; in such a case how should the company react to it.


First Email

I had purchased a policy FUTURE SECURE SIZE 1, details as give below

Date of commencement - 28 Feb 08
Frequency of payment - HALF YEARLY
Premium paying term - 18
Instalment premium - 12000
Date of maturity - 28 Feb 26

By mistake policy frequency was selected as HALF YEARLY, would request to change the frequency to YEARLY.




Reply From Bajaj

You can change your premium payment frequency only at the time of your policy anniversary year.

You should provide application for premium frequency change to your nearest Bajaj Allianz Life Insurance Branch before one month of the anniversary year of your policy.




Second Email

I agree and as stated by you the premium frequency can only be changed before the anniversary year that too when the information for this change is made one month before. But here the question is not of changing the frequency of premium but rectification of the mistake. In the application form, the points to be noticed are –

i) Premium – Rs.12000/-
ii) Multiplier – Nil
iii) Premium frequency – Half yearly
iv) Amount deposited – Rs.12000/-

It was the initial payment subject to acceptance by the company. I am surprised how the company without looking into the details of the policy has accepted the same. The amount to be deposited against the set premium cannot be double whether the frequency of premium is quarterly, half yearly or yearly. In this case the premium of Rs.12000/- was intended to be made on annual basis and not on half yearly basis though wrongly ticked and that was why I made the request to rectify the mistake. And if this mistake cannot be rectified at this stage then please refund me Rs.6000/- extra paid towards premium immediately as the half yearly premium comes to Rs.6000/- only.




Reply From Bajaj

This is with reference to your mail regarding the "Premium payment frequency".

Please accept our apologies for inconvenience caused to you.

You cannot change the premium amount payable after policy issuance, you can only change the premium payment frequency.

I am a holder of a Bajaj insurance policy holder.

This Policy started on 28-Aug-07, where from 1 premium was deposited thru cheque. The payment mode selected was an ECS debit from my Bank A/c. The same was filled up in form, it also told and understood by bajaj representative. After receiving the policy papers I see that the payment date is 28th of every month.

After that i maintained the balance in my a/c for every month debit, due to some address issue i was not able to get my quaterly statement from my bank. The balance in my a/c was never insufficent or gone below 3000/- for a bounce back of ECS. And moreover on the payment date it is never out of balance, but then also I received a letter dt. 12-Nov-07 on 26-Dec-07 (after 45days of letter date) stating that the ECS was bounced due to some reason. That communication was sent to me after 5 monts of my starting of my policy.

I have checked my A/c statement and cross verified that the balance was never insufficient on payment date i.e. 28th Oct 07, then how come it can get bounced, to my utter surprise and horror after 28-Aug-07(Cheque payment) there is no debit on my a/c and no policy payment being debited till date from my a/c. How this can be possible when I have opted for a payment mode and same was not been actioned by bajaj. To get the clarification i had written a mail to bajaj on 9th Jan 08 (mail enclosed below), but since that day there has been no clarification or justification for my complaint.

At the time of filling up the form the bajaj agent went up to my bank and had taken the mandate, this was confirmed by him to me same day on phone (Deepak) who is not contactable now.

Despite this all, as to save my policy from getting lapsed i forwarded my March '08 premium amt thru cheque 447997(citi bank) for amt. 3000/- on 7th March 08. But despite accepting this premium they returned it informing me about past payment and informing me of its lapse status. THIS INFORMATION LETTER WAS EXPECTED IN MONTH OF SEP '07 FROM BAJAJ, WHICH THEY HAVE FAILED TO SEND.

I asked the below questions to BAJAJ for clarifications. Even on calling the call centre, i get incomplete reverts. I am constantly following up with bajaj for a solution and even asking compensation, but the deaf ears has not given any clear response.
I ADVISE TO ALL IS TO NEVER GO FOR INSURANCE WITH THIS FRAUD COMPANY.

dear sir/mam


i hav applied for pf in feb 2008 and till now i didn't get any thing .
emp code-38169
pf no. - MH/34020/037424.
I WANT TO KNOW THE STATUS

Sir/ma, am

i resined from the company on dated 12/02/2008. and they said to me " we were sttelled ur dues on dated 20/02/2008. but my PF amount is not credited in my bank account. its more then 3month. so pls look after this matter.

Regards
Bharti kamra

This is to bring to your notice the unprofessional handling and rejection of cashless authorization of Health Insurance Policy No: OG[protected]-00002492 on 20/05/2008.

Following the acute chest and back pain faced by the patient, the diagnosis and treatment of the case(involving 3 days of hospitalization) was clearly stated in the communication from the hospital. Our family had to go through tremendous mental anxiety in the event of the rejection.

I will be taking this to conclusion and advise anybody to go for Bajaj Allianze insurance policies.

Dear all,
my name is varun rathore and i worked with bajaj allianz life for[protected] to[protected].sir my problem is that my company and me we have already completed all the documents regarding the claim of my pf amount of two years but i have been waiting for past 8 months but not recieved any amount kindly help me.my details are below.
name-varun rathore
fathers name-mr roop singh rathore
dob[protected]

I HAD APPLIED FOR "CHANGES IN PAN data"- (correction of surname)
with supporting documents, submitted "ORIGINAL-PAN CARD" along with application in APN CARD CENTRE:5APE700 - ON[protected]DATED).
CSF NO:[protected]
COUPON NO:[protected]
PAN CARD NO:- AEOPT2608H

TILL NOW I DIDNT GET MY "NEW PAN CARD".
EVEN STATUS IS ALSO NOT AVAILABLE IN utitsl.co.in - website.
it is showing nbo record matching or no data available.
i request concerned authorities to look in to my isdsue. plesase acept my requst and retify my problerm.

Dear Sir

This is to inform u that I applied for a Health Card for my mother on 12/04/2008, but till date I have not received any insurance document or the Health Card or even the policy no. I am providing u the following details:

1) Applicant Name- Mrs. Indra Sai

2) Customer ID[protected]

3) DOB-13/12/1959

4) Receipt No[protected]

5) Receipt Date-15/04/2008

6) Cheque No-886632

7) Bank Name-ICICI Bank

8) Amount-6, 276

9) Salesperson Name-Arun Kumar Rai, Emp Code-05408(Nehru Place, New Delhi)

10) Address: H.O-81. C/O-Surender Singh. Madangir. New Delhi-110062
My cheque has been encased on 16/04/2008 but I have neither got any call nor got any document. I have submitted the relevant document, i.e- VodarID Card and Class 10 Certificate along with the form and cheque. The sales person who has done my policy is not picking up his phone, whenever I tried to contract him he either disconnect my call or transfer it to someone else. I have already called the customercare executive and she told me that my policy is pending because the healt checkup has not been done, but at the time of doing the insurance the sales person i.e. Arun Kumar Rai, Emp Code-05408 informed me that as my mother's age is 49+ I need not do any medical checkup. So my question is that how a authorized sales person can provide wrong information and if he has mislead some customer why he is denying his responsibility and the second question is how a company can encased the cheque before the policy is approved. I called several times to the Nehru Place branch, New Delhi and asked for the Branch Manager no but nobody is entertaining me.

Therefore I request you to take necessary action against such offence.

Thanks & Regards,
Tara Shankar Snai
Mobile +91-[protected]. Fax: +[protected]

Bajaj Allianz Capital Unit Gain Size One

Problem : Did not receive the Policy till today; urgently required the proof for tax benefit.

Mr Pravin Shivram Patil Policy No. : [protected] TrackID : rmpshivindira120407

Mrs. Suchita Pravin Patil Policy No. : [protected] TrackID : rmpombapu120407

Please, send both the policies at the following corrected address.

Correct Address :

Mr & Mrs. Suchita Pravin Patil,
604, Hitendra Tower,
Dadarkar Complex,
Satyanagar Road,
Saibaba Nagar,
Mumbai - 400 092.

Mobile no. Pravin [protected]
Suchita [protected]
Mrs. Yojana Patil [protected]

I have cancelled Bajaj Allianz health insurance policy no. OG[protected]-[protected] months back. The said has been communicated via email & received confirmation saying amount of Rs.2181 has been sent. But so far I haven’t received any credits by cheque or by ECS. There is no response from grievances cell for my last 5 mails also when i called up the customer cell they are telling that amount is already credited. Can someone help me filing Consumer complaint regarding the same.

Dear sir
i have received my pan card but my father name is wrongly printed so i applied again and till now i have not received my pan card.my coupon no is[protected] and my pan card no BUGPS7909P.so please let me know my status of my pan card .

Dear Team,
With reference to the above subject, I have not received my PAN Card no. AWZPK5774E, till today (i.e.[protected]. Kindly send me my pan card (Duplicate/Original) to the below mentioned address.

Mr. Yashwanth C Keshava
Bajaj Allianz General Insurance Co Ltd, .
No.30, 1st Cross, TBR Towers, Off. Mission Road, Next to Mahaveer jain College, J.C.Road, Bangalore - 560 002.
Phone no.[protected]/2, Mobile No. [protected]

dear sir
Iam vishal pandey resident of 46-a cpwd enquiry old wellingdon camp race course opp.prime minister house New Delhi 110003, bought a car insurance policy from bajaj alliaz general insurance co. on date 31/aug/2007.but unfortunatly my car got an accident on date 08/april/2008.car is damege from both front and back side .i call the co. for claim they told me that come with ur car to our authorised workshop at okhla new delhi, but the insurance co. representative said that we can not give u the full claim o[censored]r car . sir i dont know what is this, i am having full comprehensive insurance of my 6 month old car.kindly help me regarding this i am waiting for ur reply.

Details of policy -
policy no. OG-08-[protected]
Policy Date-31/Aug/2007
Details of my car -
Tata indica V2
Purchase date29/Aug/2007
Car No.DL3C-AC/8039


regards
vishal pandey
[protected]