Bajaj Finserv Complaints & Reviews

DEAR MADAM/SIR,
I AM AN EXISTING CUSTOMER OF BAJAJ FIN WITH PURCHASE OF OVER 2 LAC LAST YEAR,ON 11/11/12 I HAD PURCHASED A SAMSUNG FRIDGE USING MY BFL EMI CARD WHICH HAD A PROMO GIFT OFFER ON BFL EMI CARD,I WAS INFORMED BY THE DEALER THAT I WILL GET MY GIFT DIRECTLY FROM BAJAJ FIN ,ITS BEEN ALMOST 3 MONTH NOW AND I AM YET TO GET IT.
KINDLY SEE TO THIS MATTER ,ATTACHED PLEASE FIND THE BILL OF PURCHASE.
THANK
SHAKIL.

I have been living out of India for the last two years. I got an email stating that my loan for 34,500/- has been disbursed. How can you disburse a loan when I did not apply for it. Don't you check if the applicant is present in the country physically or not. The loan acc num mentioned on the welcome letter is 5800CD00057516. I want to know how did you approve this loan and to whom. I will drag you to court if this does not get resolved as I have enough proofs that I am not living in India anymore.

Hi my name is amit Kumar yadav,
my bajajfinservelanding a/c no 4080CD00047627 for a led tv
I got My emi card on time every thing was going smooth. I decided to buy a laptop on finance as my loan duration for the previous item was getting finished.
I called up customer care for gathering a information the representative told me laptops doesn't come under the items which i can buy from EMI card where as in their web site laptops are included in the list i was ok with that.

Then i thought of talking personnel loan from bajaj i thought i would be a better option again called up cutomer care asking information abt it representative on first call told me sir ur not 25 years so ur not liable for loan but im already 25 my date of birth is 29 may 1987. Then i called up again told them mam im 25 but se told that's not a problem ur personnel loan offer is locked for you. Dam response even bajaj representatives can't give any reasons

In the end just wanna say very bad service
I'm a defence personnel I thought its a good finance company but srry to say you proved me wrg I will never ever recommend ur company for finance
hope ur company do good ....... Thnxx for ur wrst service

Any one want suggestions my no are [protected]
jai hind jai bharat

Dear Sir,

From the last 5-6 months i m regularly getting calls from Bajaj Finserv regarding payment of Loan but i have not taken that loan from Bajaj Finserv.
After getting so many calls i was fed up & visited their Pitampura branch on 14.12.2012 where i talked with Mr Rahul & he apologized for the wrong linking of customer & corrected all the records with him.
Also they did not showed me the papers on which they are stating that i have taken loan from them.
I also asked for the payment proof as they said i had paid some EMi's but they didnt produce the same.
then he assured me that they will not call me again for that loan coz it was error on their side.
But today i.e 29.01.2013 again i got call from Tis Hajari Court, new Delhi from Mr Ram Singh Chaudhery(Cell no [protected]) & he said that Bajaj Finserv filed a case against me for the non-payment of Loan No[protected], & the case no is 310/12.
I talked to Bajaj Finserv's Lawyer, Mr Manoj Aggarwal(cell no [protected]) & he told me to pay due amount.
Why should i pay for which i had not taken any money.
this is complete case of harrasment & mentle torture.& i am very much upset with this kind of act.it also efftected my working.
you are once again requested to pls do the needful at earliest or i have to take legal action for harrasment as well as in consumer court.

Regds
Deepak Singh Gosai
[protected]
Loan No[protected] which is not taken by me)

Sir/ madam,
i have bought TV from a local shop and i get it financed by bajaj finance, they have taken there EMI for first three months and at the fourth month i have got a statement from them that the money is received but actually it was not deducted from my account , on 11 Jan 2013 i got the another statement that my cheque was bounced but i was having sufficient balance in my account on that day. when i went to there office they told me to pay cash i have paid the amount . when asked about that cheque bounce they told that your account no was wrong , i asked then how you got the EMI they told that your bank have not checked the detail . they told me to give the xerox of my bank passbook , & when i asked that this incident i will not harm me in future in buying any thing they told that "No". after few days when i went to buy another thing and i asked for finance they told that your EMI card is blocked and it will not be activated again , and no goods will be financed to u for next 180 days you r black listed . i went to there office for next three days but no one was hearing my queries . they gave me another number and told me to call next day , when i called next day they again told me to call next day , next day any lady received the call and told me that they could not help in this . i made absent of three days from my office because cheque bounce is a crime ,so i did not want any type of problem so i ran to there office for three days and totally mentally disturbed by this . they also told that this incident may happen with me in next month also .
i need justice that due to there fault why should i suffer,why i m black listed in there account. who will pay my lost of three day absent from office , phone calls , mental harassment & petrol expenses if i am not wrong then. i have enclosed my account detail of this month & bajaj finance statement.

Hi,

I would like to bring to your attention about the terrific experience that I had with Bajaj Fin Serv Lending. My humble request to all of you is not to take any kind of loan be it personal loan, auto loan or consumer durable loan from Bajaj because you are going to regret it big time. They are the most un-organized, immature backhand collection and un-ethical financial service company in India.

Coming back to the issue, I have taken a Personal loan from Bajaj Fin in April 2011 for the amounted Rs. 79000/- Loan #4040PL00158356. Since then till last month i have made the payment ontime without a single default, but due to some personal problem this month i couldn't able to make the payment. But today i got a call from Bajaj Fin Serv Lending collection department, Mr. Sunil Kumar followed by his manager from the mentioned contact number (No. [protected]). I was surprise to listen the rubbish and mental trauma and threatening call, despite of requesting to the representative about my situation he regret to do so.

So my advice to you all is you should not do business with Bajaj Finance even if your financial situation is bad, it’s really not worth. They all have a immature people wit un-ethical backhand customer relation, initially they will treat u as a privilege customer once you miss to pay the single EMI then the situation vice versa.

So i have decided to take this further to consumer court for their threatening calls.

Thanks for Reading
Iayaz Pasha

Hi
I have taken two consumer loans in bajaj finserv. They got cheques from me for taking EMI thru ECS.
But they dint take first EMI on 5-jan-2013 as said although my account is funded sufficiently for the EMI payment.
When I contacted my Bajaj contact point, he told me emi repayment will start from 5-Feb-2013. So I just left it.
But yesterday I got one call from bajaj saying my emi is not paid on time. So I paid it yesterday itself.
Today again, I got call acknowledging the payment reception and they mentioned some bounce charges of 350 rupees I have to pay.
I want to know why EMI is not debited automatically even though it is properly funded. Because of that, I am being asked to pay extra charges.
Please rectify the problem immediately. my Loan numbers are
4040CD00392438
4040CD00392429

Dear All Herewith attached the mail chain.
BFL did the forceful recovery of funds,product not delivered ,dealer was Dass electronics.(which is sealed).

Hello All,

My a/c number was 4020CD00074205.

Please kindly attention,BFL has forcefully recovered the fund from me which BFL has to recovered it from Dass Electronics pune.I have visited BFL pune branch several time and launch the complaint but it is all in vain,now BFL played a new game they send me the court notice of 138-check bounce that too in delhi court which is rubbish(i stopped the emi from bank becouse of non delivary of product).Becouse of my VISA reason i have to do settlement.

Don't you thing this kind of bussiness is very unethical,you should maintain the honesty.you should make the people to see you with pride & dignity and not a fraud one.

i am a common man who can not fight with you,who loves his job.

Please go through the communication below.

Harshal i beg you please send this communication to higher authority

Regards
Sohan

[protected]


Note: Forwarded message attached

-- Original Message --

From: "sohan vinchurkar"[protected]@rediffmail.com
To: yatin.[protected]@e-nxt.com
Subject: Fw: RE: Finance Customer refund pending
Hello Yatin,
Herewith attached the communication of Dass & bajaj about my product,
a/c 4020CD00074205.

I visited bajaj office several time for this but i haven't got any answer.I dont know what to do?
also bajaj cut my 4 EMIs though i haven#t got the product.

please check the loan case and do the needful

Sohan


Note: Forwarded message attached

-- Original Message --

From: Devendra Jamgaonkar devendra.[protected]@bajajfinserv.in
To: Naresh Sareen [protected]@gmail.com
Cc: "[protected]@rediffmail.com" [protected]@rediffmail.com
Subject: RE: Finance Customer refund pendingCatch India as it happens with the Rediff News App. To download it for FREE, click here
Dear Lina,


Will require cheque from DASS of disb amount
Have discussed with Vicky sir

Regards
Devendra

-----Original Message-----
From: Naresh Sareen [mailto:[protected]@gmail.com]
Sent: Thursday, May 05, 2011 2:07 PM
To: Devendra Jamgaonkar
Cc: [protected]@rediffmail.com
Subject: Finance Customer refund pending

Dear Sir,

Please find the details of Mr. Vinchurkar Sohan (Finance Case)

Invoice No. - 16555KS

Product - Godrej Ref GDE 23EX300 (NOT DELIVERED)

Down Payment - Rs. 4001 (Refunded by cheque)

Please refund the balance amount.

Thanks,
For DASS

Lina

dear sir 5 month before i had brought washing machine with finance with bajaj fin sev landing. for which i got to know my emi will be inr 584 it will debited from my bank account thru ecs. from last 4 months company is withdrawing rs 634 insist of inr 584. i had contacted the area manager of there company he told me that its for insurance cover but we had not received any letter for the same.

this month my new emi has started for led tv for which my emi was inr 1838/ on 0 % intrest but the company debiting inr 1928/ its for 15 month
pls help me for the same or should i stop the payment

your early reply will be highly appreciate

I am Manish Bansal from Mohali. I purchased a OGeneral AC from Surendra Visions on 17-May-2012 through Bajaj Finserv Lending(as loan).
The amount of AC was 30000 rs. As a Bajaj Finserv policy, they offered a 12 installments of 2500 rs.each at 0% interst, in which 4 installments in
advance and rest monthly. I paid 4 installments at that time(10000 rs.). Rest 20000 rs. in 8 months of 2500rs.installment.

In start of January 2013 two EMI's were left. They deduct amount on date 5th of every month. On date 2nd jan 2013, i paid the the full amount 5000rs. through their website(customer login) as they mention the advance payment option(Transaction Reference Number: MHDF[protected]).
But today 5jan 2013, they deduct 2500rs from my bank account as a already paid the amount. Please refund my amount otherwise i will take a legel action against them. they do not provide any customer care number so that i could talk to them directly.

The loan details are as follows and attached some documents which clarifies the loan details.

Loan a/c Number:4240CD00073720

Please look into this matter and resolve it.


Regards
Manish Bansal
[protected]

ECS BOUNCED & EMI CARD INACTIVE

Hello;
I am calling in regards to my Consumer Durable Loan number 4010CD00213741;
I had been your customer for a long time and never had any issue with my ECS,
this is the first time my ECS was bounced, when contacted my bank about the reason for bounce the Branch Manager said that the ECS Mandate was not sent to the bank hence the ECS was been bounced, Now when your executive calls for the payment and I m also both are instalment already paid in advance[protected]December and January) I informed him about the same and asked him to get the Mandate updated with my Bank, for which he said that it was a technical error from the bank side .
And your executives told me please ask your bank why he did not clear that amount here I don't understand why my bank will bounce the ECS where in I got sufficient fund available, and I had already given a authority to get the funds cleared automatically on every 5th of the month for the amount of Rs.2, 662/-
and the EMI card I try to use for the shopping the dealer said this card is Inactive and the card is useless why u guys Inactive the card and deduct the activation(Service Amount)amount or Because of this 2 ECS bounce my CIBIL rating had been drastically affected.
I believe in your bank that is why I had a loan from you guys and I want you to get things sorted out on urgent bases, if you not then I had to forcefully send a complaint letter the RBI Vigilance Wing.
I want my first ECS to be taken in the form of ECS not by cheque or Cash.
I had the Proof of my bank statement till date (from loan apply to 8 months instalment period)


Note: I don't want any person calling me or Harassing for recovery and very Important I want my Cibil to be updated with the technical error happened from your end.

Be a Gentleman Finance.

Thanks and Regards;
Amit Kumar

Hello,

Grievance Redressal Team & We Care Team

This email is to inform you that I am holding a platinum EMI Card no : [protected] with Bajajfinserv. Recently my loan amount was cleared and i have not been received any confirmation email or letter from you. Infact I have taken so many loans form Bajaj and have paid them all. I have had a very good history with Bajaj and have paid all my loans to date and that was the reason Bajaj gave me a platinum emi card.

Now my issue is my EMI Card has been blocked without any prior intimation. Reason for my card block is insufficient funds in between in one or two months.. Every month my EMI amount use to debit from my bank account on 5th day. But in between it happened twice that Emi was deducted a day prior only like 4th and due to insufficient funds on 4th my ecs bounced. Though on every 5th the money was there.. Due to insufficient funds i was over charged and my bank has charged bounced charges. The bank hit the ecs on 4th which was suppose to be hit on 5th, then where am I at fault. Due to this only my emi got bounced twice. But as a deligent citizen I went online and paid the emi's directly through the bajaj portal.

I was not even aware about it that my card has been blocked. I have been always paying the ecs in time. And when one day few weeks back when i tried to purchase Consumer Durable, I was been informed that my card is blocked. I felt so annoyed and insulted at the shop, atleast they could have informed me over that they have blocked the card for such a small reason so I would not have gone to take any product only.

This is really frustrating and disappointing to me I really dont understand that why my card has been blocked, when I have paid all my loans and I have no dues pending now, you would have activated my card instantly and which was not done yet.

I was talking your customer care and they promised a call back which was again not done. I was promised that my issue will be resolved asap.

They have also suggested me to purchase the product by producing the documents, I even did that and my loan was rejected. Customer care is unable to give me the reason for it.

However I request you to please activate my EMI Card so that i can use your services and i also promise you that they wont be any bounce back from my end. I have been a loyal customer and I should be given a second chance.

I am with Bajaj from last 3 years and have cleared all the 5,6 loans I took from them. Would request you to kindly check my history and records too with Bajaj which will clearly show my good record. Humble request to you to kindly re-activate my card again and in case if there is any error or mistake from my end again then you can immediately block the card. Also if activation of this card is not possible then kindly send me a new card.

I would be highly obliged.

Desperately looking for positive response from your end.

Details : Loan No.: 4050CD00266196, 4050CD00297177, 4050CD00197908, 4050CD00088081. (All loans paid and closed)
EMI Card no : [protected]

Regards
Anshumita Singh

I am ANJANA CHANDRA from Lucknow. I purchased a samsung washing machine from HOME SOLUTIONS RETAIL INDIA LIMITED # HAZTARGANJ # LUCKNOW on[protected] through Bajaj Finserv Lending(as loan).
The amount of washing machine was rs.16785 As a Bajaj Finserv policy, they offered a 12 installments of 1399 rs.each at 0% interest, in which 4 installments in
advance and rest monthly. I paid 4 installments at that time(
` 5,596 rs.). Rest
`11192 rs. in 8 months of 1399rs.installment.

after buying machine 2 days later we get a call from Bajaj Finserv Lending(as loan) customer care representative.she told me that we our selling u a insurance policy of 2979 and you have to pay 373 rs in 8 month with machine loan EMI.

But Now the problem is as follows:

When i checked the status of my loan online by creating a customer account on Bajaj Finserv website. There is no insurance policy and one new loan against me occurred named as Balic Premium CD Loan of amount 2979rs and pay in 8 months as a installment of 373 Rs every month. SO that total installment is 2984rs.The first installment is already deducted from my account 373rs. when i M CALLING TO CUSTOMER CARE NO ONE IS RESPONDING US . THIS is a very fraud agency.


The loan details are as follows and attached some documents which clarifies the loan details.

Loan a/c Number:4560CD00041798

Another Loan Account Number(Balic Premium Cd Loan):456BAL00041808
Please look into this matter and resolve it.
AND my bajaj finserv lending ID is5984773.
please solve my problem fast i[censored] cant do it i will report to consumer forum against bajaj finserv lending


Regards
ANJANA CHANDRA
[protected]

I had purchased AC from Tawri Marketing Sitaburdi Nagpur.
Taken loan from Bajajfinservelending
Submitted all the requisite data, about Bank, account no etc.
Bajajfinservelending submitted the wrong data in Bank.
Bank has refused to deduct the money from my account.
BFSL employees recollected all data from me but were fail to submit correct data in bank again.
Then BFSL employees started calling day in and day out that my cheque is bounced, now you pay on-line. They had also started threatening about imposing of penalty etc.
They told that from next month everything will be al-right and I should not have to pay on-line. In this communication two months has gone.
For next payment I refused to pay on-line, and asked them where is the problem. Instead of discussing the problem, they started doing SMS and E-mails for balance payment.
I had waited for 2 months and then I paid three months payment directly on-line.
They had deducted Rs. 450=00 from the EMI amount I paid; now they are asking to pay the last EMI along with this amount.
WHY SHOULD I PAY FOR THEIR MISTAKE?
When I told this to their authority, he told that, they will waive off Rs. 450=00.
Now there is call from Mr. Sandeep Karia [protected] that if I had not paid the penalty, they will collect it any how, and I should be ready for dire consequences if not paid.

This is the direct threatening, if Bajajfinservelending authorities are not ready to take any action on their employees then I have no way out to complaint against them in Police.

Shrikant Kanadey

Threatening Calls
Dear Sir,
Today 18th December 2012 I have received a call from the no: [protected] who introduced himself to be a police officer from Delhi Police Control room. He also gave me a number of a so called advocate named P.K Gupta and asked me to call at [protected]. When I called that guy he asked me to immediately make a payment of Rs. 11748/- in the nearest Bajaj Finserv office withdraw my case otherwise he will send a warrant against me to local police and get me arrested and said he has his own way of taking out things otherwise. I purchased one A.C in 2011 the payments were made clear except 2 EMIs for which i was in the impression that they were also clear. Due to a change in the company that account was closed and unfortunately i moved from the flat i was staying in . Since then no calls.

Today i got this call and asking me to make the payment immediately otherwise it`ll not be good.

I said i would clear the amount as i had no knowledge but was told that i had very less time. and i have to do it right away.

Can any one ask them to give time when some one genuinely is trying to pay off and settle it .

he has given me tomorrow 19/12/2012 11:00 as a last time otherwise he will send the case to the Delhi Court ..

I`ll make the payment in 2 days.

Authorities,

Please ask them to stop mental harrasment when some one is ready to pay.

Loan # 4000cd00150347

I have taken a loan from Bajaj Finserv Lending on Feb this year, I have been paying it properly through ECS, the ECS of Bajaj Finserv Lending seems to have some problem when i sufficient amount in my account it says "transaction stopped" when i contacted my bank they said drawee has some problem with the ECS not from my side and the other thing it did not say "Insufficient Funds" any time in the statement I use to pay the money well before the ECS date and i have proof for that as well.

The ECS did not go through properly for a month and person from bank said that bank did not receive the ECS amount I have to give a cheque from my side I reinstated to check from his end but he did not do that he was continously calling me and asking for the cheque, so finally I gave the cheque to be honest these days I do not use cheque much so my signature did not match and it bounced.

From my bank i got a 600 rs cheque bouncing charges and from the Bajaj Finserv i got 600 rs late payment fee actually it was not fault on my part any time. I have proof as well till date

I got a call from Bajaj Finserv Lending employee try to threaten me and using abusive langauge i told him not to do that he was very rude at me and unfortunately I was pout of station they reached my parents and disturbed them couple of times. He said he can do what ever he want, I asked my move legally if its my fault I bear but he said that he will come to my home with people then I have paid all the ECS till date but I still have 2500 rs penalty from bank and I have paid the Loan amount till date.

I will pay the money honestly but need reversal of those charges which was not on my part

Loan a/c no: 4030PL00118695

Hi guys,
I strongly agree to all above said issues with bajaj pro biking.

I have a avenger 18occ. They are really making me go mad everytime i leave the bike for service. The service is poor & the service cost is so high.. We are not getting spares as so ease with these people. for example my Speedometer's body cover is broken and I went to Probiking at Ahmedabad for purchase and fitting so they reply me that there are no parts are available. This happen each and every time that "Parts are not available." Also few service managers in Vikas and Bhavik even suggested me to get one local meter cover and fit in my bike which is shame for bajaj.
I have also give bike for engine overhauling and they cost me Rs.25000/- also with no guarantee and warranty.
And also I 2 times paid charged after engine overhauling Rs.10000/-.
Means I have total paid Rs.35000/- to Bajaj Probiking.
They even do not satisfy reply.
I would really appreciate if someone takes immediate action on this.

My parents retired last year and I would like to purchase a insurance plan where I will be the primary and will add my parents as dependents. I spoke to Max Life, Bajaj and kotak and could not make up my mind. Any thoughts are appreciated s.[protected]@gmail.com

Hi,

I have apply a EMI card from Bajaj Finserv Landing Ltd in the month of Sep'11 with Rs.199, and my card was activated on 10/12/2011 any I have received the card after three month from the applying date. Now they are blocked my card without any intimation and till date I have not use this card a single time. When I was ask why my card has been blocked they are saying card has been blocked as per there credit policy. Now they give me return my Rs.199/- without any Compensation. Pls look into this matter if they will activate my card or give Rs.199/- with Compensation.


Regards
Amar sarkar
amar.[protected]@gmail.com, amar.[protected]@vodafone.com
Customer ID 3427130
AMAR SARKAR

In conversation with bajaj Finserv sales team, sales person calculated EMI of 26.5% reducing rate of interest
when it was commited 15.25 % reducing rate of interest.

No documents provided to me.
Also when asked that all banks emi calulator he said we calculate at flat rate.