Bangalore Metro Rail Corporation — counter personal wrongly took the money, not paid change by a employee

Sir,

On 28th jul 2017, along with my wife we boarded 8:37 train from swamy vivekananda station to majestic. The incidence is recorded in your cctv.

1. At counter we did not see or missed the fare chart.
2.in any case, we asked the fare to the counter personal, he did not say 56 (28x2), instead straight away asked for rs. 60/- and never returned rs. 4/-
3. We realized this during exit and dropping the token.
4. The counter guy neither told the right fare nor told he doesn't have the change. This shows he is doing intentionally.
5. Later we realized he did same to the earlier couple passengers as well, he did not return the change.

This is not the question of rs. 4/- but the integrity of the bmrc.

This guy can early thousands in a day and lakhs in a year where not even a ias officer or highly paid job will be paid so much.

Daily we get so many videos like 80 year old people selling on platforms for their living. These type of people are worse or sin than this.

Appreciate your honest intervention. Not demanding this guy to be fired but definitely some action against him.

Thanks.