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Bengaluru Metro Rail Corporation [BMRCL] Complaints & Reviews

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Updated: Dec 4, 2024

Complaints 428

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Bad 😕 It seems that Bengaluru Metro Rail Corporation [BMRCL] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Staff at Krishnarajapura station being rude to elderly peoply

Recharged in online but not credited to card

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waiting time in metro station

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Complaint for Customer care BMRCL staff vajrahalli

Bengaluru Metro Rail Corporation [BMRCL] reviews & complaints(428)

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On Nov 6th, I had booked a metro ticket from krishnarajapura to nagasandra amounting to Rs66.50 . The money was debited but the transaction failed . I didn't receive any refund for the same yet.
Order id :[protected]
Transaction ID:[protected]
Transaction mode : UPI...

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On 30/07/2024, metro rail was stopped at RV road and we were all made to exit the station. While exiting, the guards had opened the gates for everyone to leave and did not let us scan metro card at the exit gates. On the next day, in MG road metro station, I was charged a 100 rs penalty for not showing my card at the exit gate on the previous day (i.e. 30th) in RV road. How was it my fault that they did not let us scan our card while exiting...

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My metro card stopped working and had a balance of Rs 350. The metro authorities told me they would issue a new card and transfer the money to the new card. Since I had a spare card I requested to transfer the money to the existing card. Unfortunately I misplaced the slip provided by the metro authorities to transfer the balance to my existing card but have the card details with me.
On requesting, they told me it was not possible...

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Address: Kasturi Nagar

This is my second time complaining you and didn’t get any reply for first complaint.
Metro construction should be stopped by 10pm everyday as per the rules. But it’s been continuing till morning. The whole the noise is very high and can’t sleep. Can’t even hear when we are trying to talk to other person in the same house. Not able to attend office calls or do work properly.
Don’t know what’s your intention behind...

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Issue 1 As we are aware that a few seats are reserved for senior citizens and other needy people in every coach of metro train, but the senior citizens after boarding the train straight away come to the general seats and demand the people for vacating the seats, instead of going to the reserved seats, they leave the junior people or other non needy people enjoy their journey on the Reserved seats and trouble other co passengers on general...

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Hi,
Today, 19th June 2024, i had booked QR tickets via whatsapp for my parents from Krishnarajpura to Sir. M. Visveshwarya station and forwarded the QR code to my mothers phone.
At the station, the entry gate scanned QR one time properly and second time there seems to be a issue in scanning.
The staff at the station, has spoken very arrogantly to my parents and said that they would be fined. She spoke in the same manner...

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Address: Bangalore

Dear team, thank you for the wonderful work. This is just as per my observation, Please provide a individual car in metro for elderly people, I see youth seating in the designated place of elderly people. And spread the knowledge of the same for all elderly people. Because most of the elderly people do not know about the 4 seats provided in car for elderly people

Thank you

Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.

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Our property is a BDA site near nagawara, Part of our street ( address provided below) was acquired by metro . The street is divided into two . Metro had promised to take all care all the basic neccessity after the division of lane.
Metro did take care of few things.However but the main concern is sewage /drainage / Security.

1. Sewage - Our sewage is not connected properly by metro, Whenever we complaint they do a temporary...

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HI,

I have recharged my RBL NCMC card about 1000/- Rs on 20 Mar 2024. I was unable to claim in CTT device as it shows my old balance 32.48/-. I have been following up both offline and online, but amount is not refunded or not added to card till now.

- From offline, i have asked to visit nearest RBL Bank to resolve this issue to get my amount back

- From Online, i always got message till date...

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I am going from yesvantpur to ksr bengalore railways station metro station i went to recharge counter just beside the entry gate and give the employee my metro card and 100 rupees cash to recharge my card he was solving some issues of another passenger then after solving his problem i asked him to please anna do fast then he stopped all his work and shouting at me without any reason he was saying that he will not recharge my card and he forcefully...

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At Nation college metro station the parking staff is charging excess fee .. I parked my bike for 2 hours and according to bmrcl charts is 15rs but they demanded 30rs and insist of paying stating the is the price in the nation college station . I have attached the payment proof. Entry time 7:20 pm exit 10:55pm...

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As the gate B is closed in Challaghatta metro station since about a month now, we are facing difficulty to reach out college and hospital on time.Kindly open the gate B and help us save our time....

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Address: P2201, Mantri Serenity block 5 Kanakpura road

Sir
Why are our metro trains so noisy? Every 20 secs there is a big bell followed by next station announcement plus how to get in and out.
Have u forgotten Bangalore is the hitech capital of India? People are all literate. They are not dumb. Improve ur display system for announcement. Already namma Bengaluru' s noise pollution is so high. Pls don't add to it's woes. Thanks...

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This is to bring to your notice that on 9th March 2024, In MG road metro staff behaving rudely ( Operator ID: 32096) and penalizing Rs. 250 unnecessarily for metro exit even after showing the metro card....

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Sir
This is to inform you that
1. I have paid Rs 50 and told him to give ticket upto baiyappanahalli, token giver returned RS 20 back.Later realized there is a metro upto K R puram, then I returned Token and told him to update.Sir he has taken Rs20 and total is Rs30+Rs20 but did not update it but told me to pay Rs5 at K R Puram exit. when I tried to exit it was showing insufficient balance but paid Rs.5 and raised my voice...

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Address: 3431 1st F Cross Road RPC Layout Vijayanagar

We find younger occupying the reserved in Namma Metr0 refused to vacate even after request.What to do, where we can give complaint....

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It is with utmost displeasure I am writing to you for the great inconvenience caused to the public by cutting short the route till Garudacharpalya.

It is causing immense suffering and distress to the public travelling up to Kundalahalli stop.

Request you to restore the route back to Pattandur Agrahara....

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I am using one city one card which I borught in chennai, whenever I try to recharge it in any metro stations in banglore, I am unable to recharge it and the staff members always said that they are unable to recharge the card stating that there is bank server problem all the time for past 4 months. I am even not able to claim online balance update from the machines in the customer care in the metro stations....

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Hi,

i tried to book metro through whats app money debit from bank but i not got qr code i asked metro customer help area they told money should be refund with in 7 days its beings 15 days i have not got my money back
please solve my issue .

Note :- Attached phone pay screenshots...

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Dear team,

Pls find the screenshot, and still I didn't get my refund amount,

Date :- 16/02/2024

Pls do the needful on urgent basis....

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