Bank Of Baroda — 10999 debited from my account

Address: Kanpur, Uttar Pradesh, 208022

Sir
On 12 july i am ordering mobil on Flipkart due to same error order has not been proceed but 10999 has been debited from my ac . my ac no [protected] i had complained about it on 13 july on bob help desk my complain no is[protected]
Now they are saying amout has been refunded to me but no amount has been refunded . I has aslo gone to my branch ratan lal nagar Kanpur but they are not also helpful to me ..
Please fix my problem as soon ..