Bank Of Baroda — about amazon refund

A refund 10000 💰 has been made by amazon on 8th of june regarding a amazon pay balance which i've added from bank account to amazon. But the refund has not been received yet. Bank is saying no amount has been received by them. I've talked to them again and again but no responss is coming. So i nees to file a "charge dispute" on them, to get the full details. I need bank to resolve this issue as soon as possible or i'm gonna take some legal action.
Money added id[protected]
Refund transaction number -