Bank Of Baroda — about rudely behave

Address: 380063

My grand mom f d is in city but we are live in ahmedabad. Still i have aregent required no loan and lion certificate of fd. For my visa purpes. So i want in bhuyangdev branch for this. But their is a person denied me and asked "tame amara pr upkar nathi karta fd muki ne and also told bank give you interest for that' and we can not give ciertyficate. Even they told me that you go to your city for this, i said it is small work but they denied me. And behave rudly