Bank Of Baroda — accident policy are issued and charges are detected but i don't want this offer

Address: pahad ganj 2nd colony mandore road jodhpur rajasthan india, 78, Jodhpur, Rajasthan, 342026

Refund of rs. 699/- has been made by amazon on 16th of february 2020 regarding a product (Order number is #[protected].
"the reference number of the refund is ref-66t0qccy0000k63vwbdq.
But, the refund has not been received yet.
Bank is saying no amount has been received by them. I've talked to them again and again but no responss is coming. So i need to file a"charge dispute" on them, to get the full details.
I need bank to resolve this issue as soon as possible or i'm gonna take some legal action.

Call me on [protected]