Bank Of Baroda — amazon refund not credit in account

Address: JALALPUR, Ambedkar Nagar, Uttar Pradesh, 224149

Refund of rs. 305/- has been made by amazon on 25 oct 2019 regarding a product (Order number is #[protected].
"the reference number of the refund is ref[protected].
But, the refund has not been received yet.
Bank is saying no amount has been received by them. I've talked to them again and again but no responss is coming. So i need to file a"charge dispute" on them, to get the full details.
I need bank to resolve this issue as soon as possible or i'm gonna take some legal action