Bank Of Baroda — amazon refund of 8000 rps pending for 8 months now

I have contacted both amazom and bank of baroda repeatedly and now it is the 8th month that i havent recieved my money. i have been to my base branch and have also contacted the customer care of the bank countless number of times. they apparently dont seem to know the meaning of a charge dispute. i want to get a report of the charge dispute so that i can know of any pending refunds in my account. bank of baroda is a really very ignorant bank and their officials dont seem to know much about their work. i would like the details as soon as possible so that i can contact amazon if no money has been transferred. i will not share details again and again because bank of baroda knows of my issue and they have all nessecary info. i am currrently very agitated and will soon sort some legal means