Bank Of Baroda — amount debited from account but haven't received cash from atm

Address: Nainital, Uttarakhand, 263139

Dear sir,
My bank of baroda account no.[protected], branch name - bank of baroada main branch haldwani. I used my atm no.[protected] to with draw rs 10000, on date 02/11/17 at 10.41 min from idbi bank atm located at rudrapur., money was not recived from atm but my account got deduction, atm show black screen and transaction time out, we got msg rs 10000 is debited to account [protected] on date 02/11/17 time 11.41 (Clear balance rs 24145.77). Then i used another atm of hdfc bank at 11.47min. On date 02/11/17 to withdraw rs10000. There i recived money rs 10000 the but my clear balance 14145.77). Sir i have done 2 transcation on date 02/11/17.1 from idbi bank time 11.41 min. I which i havent recived money. And then 2 transcation from hdfc bank atm at 11.47min. To with drawth 10000. Which i recived. Sir i have done complain at tollfree no.[protected]. They told me that with in 7 day i got my money back. But when i call tollfree no after 7 day they tell me that in both transctions i got money. But i 1 transcation i did not recived. And 2 transction i got money. They told me to go to base branch. For soloution. But base branch are not doing anything. So please help to in resolving this matter.

Thanking you
Mayank sah
Mob-[protected]