[Resolved] Bank Of Baroda — amount debited from account but not credited to beneficiary

viru2fly

from Mumbai, Maharashtra

Jun 12, 2019

Address: ROOM NO. 134, SANJAY GANDHI NAGAR,, PANTNAGAR, GHATKOPAR(E), Mumbai City, Maharashtra, 400075

Website: www.bankofbaroda.in

I made a transaction through NEFT from BOB Mconnect+ app on 24/05/2019 but due to some technical issue in NEFT the transaction got failed and amount debited from my account but beneficiary did not get the credit. It's been 20 days I did not hear any working progress over this issue and my 1 Lac Rs are stuck at BOB. I visited Home branch and lodged a complaint again it but I did not receive any satisfactory reply from them.

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Jun 19, 2019

Complaint marked as Resolved

After several follow ups with Base Branch finally the issue got resolved and beneficiary received the transacted amount.

Bank of Baroda customer support has been notified about the posted complaint.

Jun 13, 2019

Updated by viru2fly I have already contacted the support team and lodged complaint but it's been 21 days now and there is no sign of resolution to such critical issue. And the worst part is they closed the complaint by saying to contact the base branch.