Bank Of Baroda — amount debited from account but not reflected.

Address: Jaipur, Rajasthan, 302019

Website: www.bobibanking.com

Dated 24 august, 2017, transaction description pgdr/airtelmoney/[protected]:25:43/swt, i had made online payment for skype monthly subscription from visa card, via top-up to airtel money. But this transaction is not reflected in my skype. However, the amount has already been debited from my bank account. It has already been over 48 hours since i made the transaction and the transaction has not yet been successful and neither has there been any refund initiated for the failed transaction. Please see to the matter and solve the transaction related issue at earliest.
I also tried to file an online complaint with the bank, but the online complaint site is not working.
I also filed a complaint with airtel money regarding the same, but not heard from them either. The reference no. Of complaint provided by airtel:
We acknowledge receipt of your complaint, your reference no. Is am[protected]