Bank Of Baroda — amount not reflected in my account

Address: Vill. Hathoura Bujurg, Briz Bihar Colony Post Rosa, District Shahjahanpur UP, Shahjahanpur, Uttar Pradesh, 242001

Refund of rs. 999/- has been made by amazon on 16th of October 2019 regarding a product and the Refund Reference number is # 143621 But, the refund has not been received yet.
Bank is saying no amount has been received by them. I've talked to them again and again but no responss is coming. So i need to file a"charge dispute" on them, to get the full details.
I need bank to resolve this issue as soon as possible or i'm gonna take some legal action.
My Bank of Baroda account number is [protected]
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