Hello
With a view to withdraw an amount of rs.4000/ -, on[protected] at about 7.00 am i used my bank of baroda debit (Visa) card at andhra bank atm situated at the t - junction of sivam road and osmania university road in hyderabad. Instead of getting money i got a slip stating "... Transaction declined". So i tore the slip, thrown the slip in the garbage bin there itself and had left the atm cabin.
Within less than 1/2 hour, to my utter dismay, i received an sms on my mobile registered with bank of baroda stating that an amount of rs.4000/- was debited to my account (A/c no.[protected] @ bank of baroda, mallipudi branch, west godavari dt. Ap 534124).
I immediately called customer care no[protected] after trying in vain the toll free number[protected] indicated in the sms. The person that responded on behalf of the customer care assured me that the debit entry would be reversed within 24 hours and to wait 24 hours. Though more than 24 hours elapsed i received no outcome as promised. There upon i called the customer care to day once again and told the person at the helm that my money was not recovered. But she told me to wait for another 48 hours saying that my complaint could not be recorded as the computer was not allowing such recording before the lapse of the time of another 48 hours and ultimately asked me to call again after 48 hours. This is really disgusting. I request the bank to redress my grievance without any further delay.
Thanks
Kattamuri satyanand
Satyanand kattamuri
Formerly district judge (India) Was this information helpful? | 
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