Bank Of Baroda — balance refund karne ke sandarbh me

Sir 5 dec ko jio no [protected] rs.1699 ka recharge myjio se amazon upi k dwara kiya gya, transaction successful ho gya jiska bank refrence id[protected] h, pr mob no recharge hua nhi. Bank dwara jio ko successfully transfer kr diya gya pr jio wale bol rhe h unhe receive nhi hua jabki mere acount se amount deduct ho chuka h. Bank se baat karne pe bank wale bol rhe h ki balance merchant k paas placed ho gya h pr jio wale bol rhe h unhe recieve nhi hua h. Sir transaction cancel karke balance refund karne ki kripa karein. Please help me.