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Bank Of Baroda — bank fault

I ordered one product from Amazon on 2september 2019 . The seller wasn't able to deliver the product . He (seller) said, he will refund my money. Then he cancelled my order on 29th September and refunded my money . But till 3rd October Amazon Didn't initiate my refund . When I contacted to Amazon customer service and file a complaint about my refund . Then they initiated my refund .
Refund reference :-ZNTVTGWH0000JZKWPEVY
The main thing comes here now . When I contacted my bank they said there is no such type of initiated . Even I contacted my bank after given business days . Till now I didn't any refund
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