Bank Of Baroda — bank of baroda amazon refund not received in bank account

Address: Jalgaon, Maharashtra, 425201

Website: Amazon.in

A refund has been made by amazon on 8th of April 2018 regarding a product which i have purchased from the amazon.
But the refund has not been received yet. Bank is saying no amount has been received by them. I've talked to them again and again but no response is coming.
So i need to file a "charge dispute" on them, to get the full details. I need the bank to resolve this issue as soon as possible or some legal action would be taken against the bank.
The Authorization Code (Refund Reference Number) for the transaction is[protected].
A/c no - [protected]
Name-Mr.Prashant Dilip Sonawane
IFSC code -BARB0BHUSAW