Bank Of Baroda — bank of baroda isn't releasing refund payment

Address: Bank of Baroda, Jaipur, Jaipur, Rajasthan, 302013

Amazon release my depending by debit card detail in my bank of baroda account and amazon team has given to me refund reference number checking transaction detail from bank of baroda customer care.
I have talked to more than 4, 5 times in 20 days related to my query again and again bank of baroda team is saying to me please wait more than 40 days they are making pretence they are making causes they are not giving proper solution.
I don't know why bank of baroda team is giving me 3rd class support services.
I have visited in bank of baroda branch they are doing something i don't know why they are afraid to work.
So i am giving call detail here please bank of baroda release my payment don't stop it.
If you want to stop payment then stop payment o[censored]seless advertisement of bank of baroda services.

Greeting from amazon

As per our telephonic conversation so you want to know about your refund status

So i want to tell you that your refund has aleady initiated on 15th october from our side

And we have already provide to you refund reference no. # 74332749290928876249480 on your email so can check it

So now you have to fill the charge dispute form then bank will help you

Thanks!