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Bank Of Baroda — bank query

Amazon had initiated my refund on 18 march 2019 and amount should be credited to my account by 22 march 2019 but till i havenf recieved my refund amount .and today when i asked for file dispute form in bank they directly said we are not having any form .they treated very worstly bank .kindly please check my refund as soon as possible other wise i have to go to consumer form.document are attached please have a look
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Sir plz reopened my id

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