Bank Of Baroda — bob card clearance certificate getting related poor response

Address: Visakhapatnam, Andhra Pradesh, 530017

Website: Bobcardx

Credit card no [protected] lost around 10 year back. Informed by me that time in 2007 but no response. On enquiry i got a mail saying that i need to pay rs4600 to get final settlement certificate from bank of baroda card dept within 20 days time. I have paid that amount 4600 on 31st july. More that one month passed neither got any certificate nor any response. They are no response either on phone. Please treat this as urgent and get the clearance certificate and updaion
In cibil