Bank Of Baroda — Cash not received

Address: 160059

I am ishita gupta. I was send a money through paytm to my personal ac date was 4 july not recived i have already talk to paytm customer care related 500 not recived i have already talk to paytm custmore care related 500 not recived paytm gave me traction id this[protected]. But my bank
Customer care they guys told me they don't have my money please tell me what can i do now. Its a request please help me