Bank Of Baroda — charge dispute (payment not received to my account)

Address: Bank of Baroda,Gurer Bazar branch,Vill.-Ekabbarpur,Post.-Jujarsha, Howrah,711302,West Bengal, 711414

Refund of rupees 10990 has been issued by amazon on 14/04/2019 regarding a product order number is (#[protected]. The refund reference number for the refund is[protected]. But the refund has not been received yet in my account.
The nearest branch of bank of baroda says that no amount received to them and it already 5 business day gone.
So i need to file a "charge dispute" on bank of baroda to get the full details and to get back my money to my account.
I need to bank to resolve this as soon as possible or i'm gonna take some legal action.
Rupak kumar dalui.
A. C. No.- [protected]