Bank Of Baroda — charge dispute regarding for refund amount

Address: Aligarh, Uttar Pradesh, 202001

My account no. Is [protected].
On 12 aug 2017, there's a refund amount initiated for rs 531 from amzon with reference no. #75260827224014720420979.
Which is still on about 2 sept 2017 is not transferred to my account.
I've contact costumer support, they confirmed that it was successfully initiated and will take max 14 days excluding holidays. I said that it had already took way long than 14 days then they further guided me to visit branch.
When i do so, there wasn't satisfactory answer either, they said to me that may be costumer support haven't got anything to say so they told you to visit branch, we can't do anything. I offered them to give that reference no. But they said it's useless for us. And continued to say we can't help you.

Acc no.- [protected]
City - aligarh 202001
Reference no.-#75260827224014720420979.
Email - [protected]@gmail.com
Please reply as soon as possible.
Thank you
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