Bank Of Baroda — Cheque no. 001076 for Rs. 1.39 Lac deposited with Shastri Nagar Branch wrongly credited to other account by the Bank

Address: Ghaziabad, Uttar Pradesh

With reference to the captioned subject, I would like to bring to kind attention the facts of our case Categorically as under- 1. The Saving account no. [protected] has been maintained in the name of Mrs. Beena Singh since[protected] with Bank of Baroda, at branch G.T. Road, Ghaziabad(U.P.) and the said account is fully operational. 2. On[protected] a cheque no. 001076 of Andhra Bank for Rs. 1, 39, 986/- was deposited in account of Mr. Beena Singh (Acc. no. [protected]). We assumed that the chequewas credited and did not check the account balance. However, We realised on[protected] that the amount was not credited to Mrs. Beena Singh's Account . Mr Ashish Singh son of Mrs. Beena Singh personally visited the bank branch on the same day when the matter was immediately brought to the notice of the Sr. Manager and the Chief Manager. The bank informed Mr. Ashish Singh that there was some mistake on their part in entering last two digits of the account no. and instead of Acc. no. [protected] the amount of Rs. 1, 39, 986/- was credited to Acc. no. [protected] and the amount was withdrawn by Mr. Sachin Kumar Bharadwaj the a/c holder of [protected]. 3. The bank thereafter assured Mr. Ashish Singh that our amount will be credited to our account within next 2-3 days and requested him to maintain patience. Mr. Ashish Singh again visited the branch on[protected] and submitted a written application to bank requesting the bank to settle the issue within 3-4 days positively. 4. Again Mr. Ashish followed up with the bank on[protected] for the status of the getting the credit, the bank officials had informed that by monday ie,[protected] the issue will be resolved and our money will be credited to our account. Relying on the assurances and bonafide intention of the bank, we decided to wait till[protected]. However, to our great disappointment no progress was made in the matter and Mr. Ashish Singh wrote another application requesting to expedite the matter and credit the amount. The Bank again gave oral assurance to give our money with 2 days. 5. Since then we have been regularly visiting the branch and following up over phone but nothing has happened and the bank has been deferring the matter on one pretext or the other. We have been informed that the bank has lodged FIR against Mr. Sachin Kumar Bharadwaj who had withdrawn the money from the account wrongly credited and has refused to give the money back. However, we would like to show our dis concern on whether the bank is taking acting against that person or not. 6. We were earlier informed that the Branch has no authority to approve the credit of our monies and only Regional office has the power vested in it to approve the same. However, now we have been told that the authority to approve credit to account lies with the Zonal office. 7. We have sent an e-mail to Banks’s Regional office and Zonal office and G.M.- operations on 10th June, 2015 but we have not yet received any satisfactory reply or a specific date by which we will get our money back. 8. We are concerned about our money which should be immediately credited to our account with interest accrued thereon from the period it was supposed to be credited to our account. Bank’s inaction and lack of indecisiveness has caused us great inconvenience, mental harassment and agony which we request should not be further added anymore. We request your immediate interference in the matter to get our money credited to the earliest. For any clarification/information, you may contact the undersigned. Best Regards, Sheetal Chauhan +91-[protected]