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Bank Of Baroda — complaint about branch staff at kalina branch

Address: Mumbai City, Maharashtra, 400098

I visited bank of baroda kalina santacruz east mumbai branch for passbook printing. I am having old passbook i told him ok you change the passbook and give me new passbook i am ready to wait bluntly staff told me i am not going to do you need to visit your home branch which is prabhadevi.
Can you please explain me the meaning of anywhere banking???
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I am a customer of bank of Baroda. I submitted application in my branch but after 1 month ago I did not received my cheque book. So I requested you that my cheque book delivered shorty. Thank you.
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My main balance cutted and payment is unsuccessful on 27/09/18
1100
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Sir I have in my saving account 53034.11rs I have given a cheque bright 4 wheel 50000 rs chaque ...I found my cheque is dishonour ...and deducted295rs from my account please what can I do for this

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