Bank Of Baroda — complaint about staff

Address: Near Andheri West railway station, Mumbai City, Maharashtra, 400058

Hi my name is Danish from Mumbai
I visited to bank of baroda of Andheri West branch to make a demand draft for my brother school fees, before we can create dd by cash and by account but now they require cheque For dd and they also stop making dd by cash, last time dd was made by cash from same branch by me and when call to customer care they don’t even know about it they don’t have such information so what are they doing.
And what if someone want to make a demand draft but don’t have a bank account then what he will do . Seriously this bank has a worst service, if you are planing to open a account please don’t go move to some other bank but don’t go for Baroda.