Bank Of Baroda — complaint tracking no: 1217161

Address: Kolkata, West Bengal, 700023

I have taken an edu loan from my daughter long time back. I had returned the entire principal amount and some interest. Subsequently the remaining interest were waived by the govt. Of india. The branch manager as well as some officer from ho assured me to repay all the money then they will return my property document. But in spite of clearing all the dues the bank is not returning the same and requesting me to write to their ho. I am a sr. Citizen and not keeping well these days and i have nobody to look after myself it is not possible for me to come and enquire at the bank every time. I have filed an online complaint vide no. 1217161 about one month back but there is no further communication. Shall be grateful if somebody may pls look into the matter so that i could get my document and a "no claim certificate." at the earliest. Regards