Bank Of Baroda — deducted money from account but transaction was incomplete.

Address: Nagpur, Maharashtra, 440014

Its been 13days i have filed a complain. I got this message ""dear customer, we are in the process of resolving your grievance with reference number 1647756. Kindly bear with us. Regards bank of baroda" and you have not refunded me my money yet. I think you are just resolving your npa issue from customers money. Refund me my money as soon as possible.