Bank Of Baroda — delay in transfer of saving account

Address: Lucknow, Uttar Pradesh, 226010

Website: bankofbaroda.com

I, tripti purwar, submitted application to transfer saving account numbered[protected] from hazartganj, luknow to basantlok, delhi branch on 19th aug, 2017 at basantlok, delhi branch. My application was faxed to lucknow branch on 20thseptember, 2017.

I submitted grievance on 12th october, 2017 on bank of baroda website and sent mail to hazaratganj email id.

I got reply on 13th october, 2017 from [protected]@bankofbaroda.com directing me to send scanned letter to hazara branch for doing the needful.

I sent scanned copy to [protected]@bankofbaroda.com on 16th october, 2017. I got reply on 24th october, 2017 to send application to lucknow branch through base branch. I dont know what is base branch and what is email id of base branch. Please send me email id of base branch so that i can send the application, though i have already submitted applicaion at lucknow and delhi branch. Our esteemed prime minister intends to make digital india and digital economy but my bank teansfer application has been pending for aprox two and half months.