Bank Of Baroda — Denied exchange of old currency notes

Address: Thane, Maharashtra, 421301

Hello Sir,

Today at around 3.00 pm, I went to exchange old notes at Bank of Baroda, kahadakpada Kalyan branch, first the cashier asked to verify Id proof from other counter, there it was clealy told that exchange not allowed as I am not account holder. I then met the Branch Manager Mr. Kale . But he also told d same that they are allowing only account holders to exchange. Whereas per guidelines by RBI, upto Rs 2000 can be exchanged at any bank.
I asked manager to write as denied on my exchange form but he refused that . He said he can exchange my notes only when i bring it in writing from bank where i am holding account that i have not exchanged money before.
Is it correct?
RBI clearly stated that we can exchange at any branch then why such treatment is given by banks.
Why the notice is not displayed clearly at door itself that preference will be given only account holders so that we will not waste our time in standing queue, filling forms and following procedures.

Bank staff and manager were very rude.
They didnot even notify that we wont exchange notes for other bank customers.

Please look into the matter.

Branch: Khadakpada, Kalyan

Thanks
Pranaya B
Email : pranaya.[protected]@gmail.com