Bank Of Baroda — failed transaction amount not received in my account

Address: Indore, Madhya Pradesh

We have booked tickets from red bus on 25 sep 2017 but redbus send mail of transaction failur. We also make complaint to bank but the say money transfer to merchant account. We again contact redbus but they send mail that they didnot received money. We forward mail of redbus to bank of baroda but no reply received. Please check the problem and solve as early as possible