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Bank Of Baroda — Fixed Deposit Closure not allowed

My senior citizen mother had opened 2 FDs with Pune, Sanghvi branch around 6 years back. Now we have shifted out of Maharashtra and want to close FD accounts for need of money.

Irony is that, my mother is asked to travel all the way to Pune and submit the request in this current COVID-19 situation.

It says online closure is not allowed. Kindly help out here for sake of Digital India campaign?

Liquidated deposit money can be transferred to her BoB savings account please?
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