Bank Of Baroda — I am complaining about my refund from amazon.

Refund of rs. 5999/- has been made by amazon on 24th of may 2019 regarding a product (Order number is #[protected].
"the reference number of the refund is ref -
[protected].
But, the refund has not been received.
Bank is saying no amount has been received by them. I've talked to them again and again but no responss is coming. So i need to file a"charge dispute" on them, to get the full details.
I need bank to resolve this issue as soon as possible or i'm gonna take some legal action.
Mr. Sahil maheraman