Bank Of Baroda — I am complaining regarding failure of refund amount in my bank account

This is komal arora. I have done transactions on 31st dec for amount 1859 and 1659, transactions were failed so i was supposed to receive the refund for those transactions. The refund was initiated on[protected] but the amount didn't reflect in my bank account. It's been almost a month. I am really disappointed with bob with their services. I have tried to contact customer care as well as my home branch but wasn't helpful. My account details are following
A/c no -[protected]
A/c holder name - komal arora
Kindly resolve this issue asap.
Regards
Komal arora