Bank Of Baroda — I am not getting my amazon refund

Address: Varanasi, Uttar Pradesh

On 12 february I order a product which is Bata men jutti of Rs 551 which is prepaid and i make payment through Amazon pay but on 14 feb i cancl it and on same date my refund was initiated which is Rs110.20 is cashback in my amazon pay and 440.80 would be credited in my bank account but I still cannot geting my refund i also talk with Amazon and he said that he was sent a refund from our side but not credited by bank..
I talk with bank customer care and he only said we need 14 business days and also said to go to the branch of bank of baroda..
Plz do a needful.
Refund Reference no. 085946