Bank Of Baroda — I didn't get money still

Address: Bhopal, Madhya Pradesh, 462038

Sir, i have amazon account at 25 january 2019 i had balance in my amazon's account now i request to amazon to send this balance in my bank of baroda account and amazon sent this 2000 inr amount in my bank of baroda account and a reference number is given by amazon is[protected] and now problem is that i didn't receive this amount still 13/02/2019 at 11:06 am in my bank of baroda account and i contacted bank and bank is saying no amount is received by amazon to your account so where is money bank is not helping and amazon is saying money has been sent then where is my money please solve my problem.
My name is bahadur singh
My bob account no. Is [protected]
Ifsc code is barb0islbho
Saving account
My mobile number is [protected]
My gmail id is [protected]@gmail.com