Bank Of Baroda — I didn't get the refund for the product that got damaged on route by amazon itself

Website: Amazon.com

I ordered for 4 items (2 sunsilk shampoo bottles, 1 lakme serum, 1vaseline bodylotion) that got damaged by amazon itself on route according to the message i was delivered by the amazon and i had already made payment for all these. But even after amazon didn’t deliver the product and till date i didn’t get my money refund. Also even after calling to the customer care service for like 6-8 times i was only consoled and didn’t get any solution from them. Also i’ve made pass book entry to check whethet i’ve got the refubd or not but no entries from amazon has been made into it. Please fix this problem because it has been a month since i’ve orderd the product and fail of amazon in refund