Bank Of Baroda — I don't get my refund.

I had ordered an product amazon due to some reason i returned it. They had initiated the refund but i am unable to get my refund reflected in my bank account. They had also given me the refund reference number.
The amount of which has to be refunded is rs. 167.
I had called the bank customer service but they totally denied to help me in this case.
They said they are uanble to track my money with refund reference no.