Bank Of Baroda — I have not received a refund

Transaction i’d[protected]
And[protected] these are my transaction i’d the money has been refunded from amazon but it is not showing in my account. Money was refunded by amazon on 23rd feb but the amount is not received in my bank account till date i tried to contact both amazon and bank ok baroda but there is no response it is near about 20 days but my amount is not refunded yet. Why take this time to cut amount from our account but for refunding take ages what is this plsss solve my matter as soon as possible so go forward do my refund it is not fair to hold the amount for so long