Bank Of Baroda — imps transaction status timed out - amount not refunded

Address: Anantapur, Andhra Pradesh, 515001

Bitter experience with bank of baroda
Dated 23.11.2019 amount rs. 11, 500/- transfered through imps (M connect plus)
Imps transaction status shows timed out. Amount neither credited to benificery account nor credited to customer account
Customer care people told t+2 days amount will be automatically credited
Now they told complaint has to be raised 7-10 working days required to solve the issue