Bank Of Baroda — indifferent attitude of chief manager and senior officer

I have a an account in bank of Baroda vansundhara enclave branch since 2009. I had a very good relationship with all the staff mambers in branch. But suddenly all the staff haa changed including the chief manager as well as senior manager in the branch. I had a home loan as well as AAA loan in the branch. I wanted to finish the existing AAA loan for another AAA loan of higher amount. For that i visited several time in thw brach. Also I mailled several time . But the respone of chief manager as well as senior manager was very rediculous .As they dis not reply to my mail single time even putting so much reminder. After that i wasy forced to approach PNB for my loan. Banks are for Customer services but i am not able to understand why they were behaving in such a shameful manner. They behaves like they were giving me money from there personal account.