Bank Of Baroda — information about credit entry in my savings bank account on 14th. march 2017

Address: Jaipur, Rajasthan, 302015

Website: www.bankofbaroda.com

I had requested to my bob branch at gopalpura bypas road, jaipur personally, through repeated phone calls and in writing (With a receipted copy of oc from the branch), for providing information /source of credit about two credit entries of rs.4000/- on 14/03/2017 with narration - “neft-sbbj[protected]-dta” and rs.985.- on 12/04/2017 with narration of “neft-sbbj[protected]dta",
In my government pension savings a/c no. [protected] long back.

I had also informed the branch officials that my accounts are audited every year and i am required to explain these entries to my auditors as soon as possible, as the date of filing income tax returns is fast approaching (30th. Sept.2017).
I had called up the bank of baroda customer helpline, and i was informed that i should approach the bank branch for this clarification.
It is regretted that the desired information about the above credit entries has not been provided to me so far, for want of which the completion of the audit of my accounts and filing of income tax returns for financial year 2016-17 (Assessment year 2017-18) are being delayed. I am not getting any response from the branch, and even my phones are not being picked. The landline phones of the branch remain un-replied most of the time. I am a senior citizen, and maintain a balance of more than rs.10 lakhs with the branch.
Please arrange to escalate the issue to the highest authorities and resolve the problem at the earliest, so that i can file y it returns in time.